Business and Process Analyst

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/ About the role An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want. You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation’s Continuous Improvement Plan. Key Responsibilities Delivery Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities. Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes. Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting. Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals. Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews. Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs. Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing. Stakeholder Management Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts. Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget. Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams. Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle. Compliance Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies. Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate. The values we live by Put People First 🫶🏼 People and relationships matter most. Foster Freedom 🪁 Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The Right Thing 💖 Be fair, honest, open, ethical, and transparent. Be Bold 💡 With a vision to imagine and create a brighter future. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter 💟 We put people at the centre and create impact that improves lives. Own The Outcome 🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities. Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends. Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!