Business Application Specialist

About Us We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link . Understanding this mindset will provide valuable context for how we operate and what we value in our team members. What This Role Is About: We're looking for a Business Application Specialist to support this migration work and provide day-to-day help desk support for the property management platform. This role blends hands-on migration/database work with responsive ticket-based support, and will evolve over time as migration priorities shift toward broader platform support. This is an excellent opportunity for someone who enjoys structured, detail-oriented systems work and wants to grow their experience with enterprise property management software in a fast-paced, environment. Your Main Responsibilities: Provide front-line support desk assistance, resolving day-to-day help desk tickets related to the property management system Support property database migrations, including Entrata-to-Entrata data transitions Perform system updates tied to migrations, such as re-numbering units and buildings, renaming amenities, and other data configuration tasks Maintain data accuracy and integrity across property databases during and after migration Assist with database maintenance and cleanup tasks as properties are onboarded Document recurring issues and support processes to improve efficiency over time Collaborate with internal teams to flag and escalate more complex technical or system issues Adapt to shifting priorities as focus moves between active migrations and ongoing support needs What We’re Looking For: Prior experience in a help desk, technical support, or business applications support role Experience with property management software platforms such as Entrata or Yardi (Entrata-specific experience is a strong plus) Strong attention to detail and comfort working within structured data/database environments Ability to manage multiple support tickets and tasks simultaneously in a fast-paced setting Strong written and verbal communication skills Comfortable learning new software systems quickly Preferred Qualifications: General property management industry experience Prior experience supporting system migrations or data conversion projects What Success Looks Like: Support tickets are resolved promptly and accurately Migration-related data updates (unit/building renumbering, amenity renaming, etc.) are completed with high accuracy and minimal rework Strong collaboration with the broader Company’s support team Ability to flex between migration project work and ongoing help desk support as priorities shift Technical Requirements: Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) i5 11th Gen or higher Windows 11 / MacOS Catalina or higher Minimum of 8 GB RAM Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) Back-ups in case of power or internet provider interruptions Good headset and webcam (preferably noise-canceling headset) Why You’ll Love Working with Us: Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.