ITM - Underwriting and Application Specialist

Underwriting and Application Specialist - Virtual/Remote at Evernest COMPANY OVERVIEW Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country. We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve. POSITION OVERVIEW This team member communicates with all applicants, provides application resolutions, and manages incoming application flow while providing an exceptional customer experience to Evernest applicants. Candidates must develop an in-depth knowledge of our underwriting criteria and the technology that we use to process applications, as well as possess excellent communication and customer service skills. This position is responsible for placing the best possible residents in our homes and doing so in a timely manner. The ideal person is highly detail-oriented with a passion for doing things the right way, no matter what. This person is adept at applying a proven process and abiding by regulatory requirements without sacrificing customer experience. This role requires discipline, patience, and efficiency to ensure that accuracy is maintained in a high-volume environment. RESPONSIBILITIES Continuously process and drive average application processing time against written procedure in under 48 hours. Communicate with applicants via email and phone. Average response time 4 business hours Ensure adherence to underwriting policies, guidelines, and regulatory requirements throughout the application review process. Consistently organize, upload, and verify the legitimacy of documents provided. Keep notes and records up to date on processing of files. Prioritize a team first mentality. Display Technical Proficiency in email, digital document collection, and reviewing and calculating information collected from financial documents. Continuously willing to go the distance to achieve mutually beneficial outcomes. Learn and understand procedures in a manner to be able to explain the “why” in a customer friendly manner. Available to work weekends. REQUIREMENTS High School Diploma or Equivalent. Solid computer skills. Excellent customer service skills. Prior experience in the leasing and property management world is preferred, but not required. REQUIRED SCHEDULED To accommodate the Company’s needs, if the current slot is already filled, you will be considered for the next available priority schedule. Tuesday to Saturday: 8:00 AM - 5:00 PM USA CST Sunday to Thursday: 8:00 AM - 5:00 PM USA CST CORE VALUES To be considered for this position, you must connect deeply with Evernest’s company core values: Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals. Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company. Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting of the status quo. We are determined to revolutionize this industry. Embrace the Grin d – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy. Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.