Business Banking Support Representative - 12-Month Contract

Key Responsibilities:

• Provide support to the Delivery Network staff in the sale and fulfillment of all business solutions.
• Communicate with external partners to support fulfillment requests for Members.
• Collaborative approach to working with internal partners such as Operations, CCM, Branches, Adjudication, and Risk to ensure timely and accurate fulfillment of solutions for Business Members.
• Demonstrate a good working knowledge of lending processes.
• Prepare a variety of documents related to and in support of deposit/online banking products, ensuring full legislative compliance.
• Accurately fulfill business solutions in the Encore Banking system as required.
• Focus on the highest quality Member service, ensuring alignment with overall Meridian and Business Banking goals and objectives.
• Continuously search for new and better ways to process work that will enhance the Member experience and reduce the costs of providing the service or transactions.
• Works collaboratively in a team environment with peers and colleagues throughout the delivery system by sharing best practices.
• Ensures all documentation in relation to Business lending and onboarding are completed and submitted in an accurate and timely manner in accordance and compliance with all corporate policies, procedures and legislative requirements.
• Demonstrate a commitment to continuous learning and development by actively participating in learning initiatives, maintaining awareness of changing economic/marketplace influences, industry trends/data, mentorship of peers and sharing knowledge and learning.
• Proactive and service-based Member contact where required.
• Promote Meridian Credit Union in your community by participating and being involved in community activities or events while demonstrating the Company values.

Knowledge, Skills, and Abilities:

• Subject matter expert in the area of Business Account opening PNP(s).
• Flexible to support branch extended hours and rotation for Saturday coverage.
• Background education in accounting, finance, commerce, business administration, or equivalent would be an asset.
• General understanding of aspects of deposit/cash management business services would be an asset.
• Good analytical, relationship, interpersonal, communication, and team skills.
• Solid business acumen coupled with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting fundamental corporate values.
• Ability to work independently with confidence and strong commitment to Member service.
• Strong personal commitment to professional development.
• Computer literate in a windows environment.
• Strong ability to be task oriented and manage to tight timelines around document preparation and execution.
• Resolve routine to moderately complex problems or issues using standard operating principles escalating where appropriate.
• Develop ability to independently identify routine and general problems or issue.
• Effective and professional communication is required both internally and externally in written and verbal forms.
• Experience reviewing Commercial Insurance policies would be considered an asset.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Education, Designations, Training, and Experience

Experience

• 1-3 years progressive experience in Business Banking, sales/service in a banking, finance environment or like field

Knowledge/Education

• Analytic/Systematic Thinking
• Communication (interpersonal and written)
• Organization Skills
• Multitasking
• Problem Solving
• Professional Judgment
• Results Driven
• Flexibility and Resilient
• Service Orientation
• Teamwork & Partnering
• Process & Sales Oriented thinking

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD$41,400.00 to $58,000annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location:

St Catharines Corporate Office located at 75 Corporate Park Drive, St. Catharines OR

Toronto Corporate Office located at 3280 Bloor St W, Etobicoke, ON.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst forsustainable growth,community impact, andfuture-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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