Business Communication Partner - B2C & Quality/Customer

Business Communication Partner - B2C & Quality/Customer

Build a Career That Matters with One of the World’s Most Respected Employers!

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THE OPPORTUNITY

Michelin has an immediate opening for a Business Communication Partner – B2C Marketing & Sales and Quality/Customer. This role leads internal communication strategy and execution for the B2C Marketing and Sales and Quality/Customer organizations, helping employees understand business priorities, stay engaged, and align with Michelin’s strategic objectives. As a member of the Management Team, the Business Communication Partner provides strategic communication guidance and ensures messaging is clear, consistent, and aligned with Michelin’s global strategy and the standards established by the Global Communication and Engagement team.

What You Will Do

• Contribute to strategic planning and decision-making as a member of the Management Team, supporting business initiatives and organizational objectives.
• Develop and implement internal communication plans aligned with Michelin’s global communication strategy, business priorities, and organizational needs.
• Develop and implement communication policies, methods, and tools that promote employee engagement, evaluate their effectiveness, and manage associated risks.
• Advise and support the Management Team on internal communication strategies and activities.
• Support crisis communication efforts by assessing communication needs, developing timely and appropriate messaging, and implementing crisis communication measures.
• Provide communication guidance and support to teams involved in projects with social impact.
• Implement and evaluate communication initiatives and channels to measure their reach and impact. This may include managing the intranet, internal social networks, events, and newsletters in coordination with central communication teams.
• When needed, collaborate with the Press Service to develop key messages for media communications.
• Support communication initiatives for external audiences, including business partners and suppliers, as appropriate.
• Support Michelin’s brand strategy and ensure consistent application of brand standards, including visual identity, sound identity, and the use of Bibendum.

What You Will Bring

• A bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field is preferred.
• Significant experience in strategic communications, internal communications, corporate communications, or a related field, with a demonstrated ability to develop and implement communication strategies aligned with business objectives.
• Experience partnering with senior leaders and management teams to provide strategic communication counsel, influence decisions, and translate business priorities into clear, effective messaging.
• Demonstrated success developing communication plans for employee engagement, organizational change, and stakeholder communications, with the ability to tailor messages to diverse audiences.
• Strong crisis communication and risk management skills, including the ability to assess complex situations, develop timely messaging, protect organizational reputation, and support leadership communications during critical events.
• Experience leveraging digital communication platforms and tools, including Microsoft 365 applications and emerging AI tools, to strengthen employee engagement, enhance communication effectiveness, and support data-driven decision-making.
• Knowledge of brand strategy and reputation management, with the ability to maintain consistent messaging and uphold brand standards across communication channels and audiences.
• Proven ability to manage multiple communication initiatives and events simultaneously, coordinating stakeholders, timelines, budgets, and deliverables while maintaining quality and consistency.
• Strong analytical skills, with experience establishing communication performance indicators, measuring engagement, analyzing results, and using insights to improve communication strategies.
• Excellent written and verbal communication skills, sound judgment, and strong interpersonal skills, with the ability to understand employee perspectives, adapt communication approaches to diverse audiences, and build trusted relationships across teams and organizational levels.

Communication Sample Requirement

Candidates must submit at least one original communication sample as part of their application. Examples may include a creative asset, an employee communication, or another relevant communication piece.

If you do not have an existing original work sample to submit, please create one based on one of the following scenarios:

• Develop an employee email or resource document for managers communicating a benefits policy or change.
• Draft a speech for a company leader to deliver at a community event.
• Write a press release announcing the launch of a new product, service, or project.

By submitting a communication sample, you certify that the work is your own original creation. Please ensure submitted samples do not contain confidential, proprietary, or sensitive information belonging to a current or former employer.

Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. This role strengthens employee engagement and supports business objectives through effective, strategic communication. If respect for people, collaboration, and trust are values you live by, consider joining Michelin, the worldwide leader in tires!

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward...

Visit our website to discover more about us www.michelin.com