Business Consultant

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As a Business Consultant you will be a key component in the delivery of SITA's Airport Management Systems to our clients within the delivery and implementation team. Using your expertise and in-depth knowledge of Airport Operations as well as being a Subject Matter Expert on SITA Systems you will: Work with clients to understand current business processes Provide focused consultancy to provide new ways to optimize the client's business using SITA Technologies Train client superusers and facilitate the configuration and setup of the SITA Systems Work with clients and 3rd party vendors to integrate SITA Systems in the local environment Conduct User Acceptance Tests Provide early-life support after go-live The role as business consultant includes up to 30% travel activities to customer sites. KEY RESPONSIBILITIES Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy Configure the SITA software according to business needs and technical requirements Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the SITA Products Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback Provide Subject Matter Expert support to the SITA Sales Force Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, various indicators) Keep current with new technologies and industry trends Qualifications EXPERIENCE, KNOWLEDGE & SKILLS Extensive experience in Business and Technical consultancy in the IT & Telecommunications industry, at least 7 years Experience implementing complex software solutions at customers Operating at Senior levels of customer (Heads of Depts/Functions) Understanding of Airline Industry IT environment is an advantage, specifically Airport Operations Solid technical understanding and experience (MS SQL & Windows Server are desired, experience with JIRA and Confluence is a plus) Experience integrating systems on technical and functional level. Good understanding of technologies used for integration (message queues, web services, API etc.) Development prototype capability is a plus EDUCATION & QUALIFICATIONS Business, Engineering or Information Systems degree or equivalent work experience required Business Analysis qualification preferred Project Management qualification preferred PROFESSION COMPETENCIES Business Acumen Consulting Process & Methods Financial Acumen Supplier Relationship Management CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation Compensation Note Hidden (-999)