Business Consultant/Trainer

Location: Requisition ID: 19146 IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com . Overview 🌍 Hiring Location: South Africa📋 Employment Type: Full-time✈️ Travel: International travel up to 30%🏡 Work Setup: Hybrid (Fixed/Flex – up to 50% work from home after onboarding)At IGT, we help customers maximize the value of our gaming solutions through expert consulting, training, and application support. We're looking for an experienced Business Consultant & Trainer who is passionate about customer success, business consulting, and delivering engaging training experiences.In this role, you'll work closely with customers and internal stakeholders to understand business needs, provide application expertise, deliver training programs, and support successful software implementations across multiple international markets. What You Will Do As a Business Consultant & Trainer , you'll become a trusted advisor to customers throughout their journey, from pre-sales consulting through implementation, training, go-live, and ongoing application support.You will: Analyze customer, market, and jurisdictional requirements to recommend the best application solutions. Deliver customer consulting during pre-sales, implementation, and post-go-live activities. Conduct customer needs assessments and gap analysis between business requirements and product capabilities. Develop and deliver engaging classroom, virtual, and onsite training programs. Create and maintain high-quality training materials, user guides, presentations, and course content. Partner with Product Management, R&D, Compliance, Sales, and Customer Support teams to improve products and customer experience. Prepare enhancement specifications and support product improvement initiatives. Provide application support, troubleshoot customer issues, and assist with ticket resolution. Support customer onboarding, go-live activities, and operational readiness. Maintain training documentation, knowledge repositories, and customer learning resources. Build strong relationships with customers while delivering an exceptional customer experience. What We're Looking For Bachelor's degree or equivalent professional experience. Minimum 5 years of experience in casino operations, gaming systems, software applications, training, consulting, or another customer-facing technical role. Excellent written and verbal communication skills in English. Strong presentation, facilitation, and customer engagement skills.Experience delivering customer training and application demonstrations. Strong analytical, consulting, and problem-solving abilities. Experience gathering customer requirements and translating them into practical business solutions. Ability to work collaboratively with cross-functional teams.Willingness to travel internationally (up to 30%).Comfortable working in a hybrid environment. Nice to Have Experience with any of the following would be an advantage: Casino Management Systems (CMS) Gaming operations or gaming technology Application support or software implementation Business consulting or customer success Configuration management SSRS reporting or reporting tools SQL or query tools System integrations and workflows Microsoft Office Suite and business productivity applications Train-the-Trainer certifications or instructional design experience Benefits and Culture Permanent employment with a competitive salary. Hybrid working model that supports work-life balance. International projects with opportunities to travel and work alongside global customers. Comprehensive onboarding and continuous learning opportunities. Career development supported by internal training and e-learning platforms. Collaborative, diverse, and inclusive work environment. Opportunity to work with industry-leading gaming technologies and customers worldwide. Modern office environment with flexible working arrangements. Ready to level up your career? If you're passionate about customer success, business consulting, training, and helping customers unlock the full value of innovative gaming solutions, we'd love to hear from you. Apply today and help shape the future of gaming technology with IGT. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to creating a fair and inclusive culture where everyone feels valued, respected, and empowered. We are an equal opportunity employer and welcome applicants from all backgrounds. IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered. IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We thank all applicants for their interest; however, only those selected for an interview will be contacted.