Business Development Chapter Lead

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Purpose:

Business Development Chapter Lead is a regional role reporting to the VP Revenue/GM that drives regional execution of Go To Market strategy paying special attention to attainment of targeted/budgeted product mix.

The primary function of the role is to ensure the achievement of the targeted product mix (reaching the budgets/targets 2for the region and product mix) through alignment between global processes and initiatives with regional processes and initiatives to maximize productivity and utilization of regional resources by timely and proactive activities.

The role is responsible for Product Sales Experts, Customer Operations, Demand Management, Bid Managers, and other roles responsible for regional GTM within regional/super-regional organization.

This leadership position plays a critical role in maximizing revenue growth, optimizing business operations, and implementing agile methodologies in the region as well as cascading HQ motions and objectives into dedicated region(s).

Regular reporting, tracking and alignments with HQ are essential elements of the scope.

Business Development Chapter Lead implements global but also drives regional-led initiatives and activities.

Main Responsibilities:

Product Sales Experts (PSE)

• Clear definition, delivery and implementation of product GTM throughout the whole region

• Aligning HQ and Region in its objectives and activities to optimize utilization of the resources and maximize results.

• Create, monitor, and execute a set of activities and initiatives for product budget attainment.

• Establishing a successful way of work on collaboration between regions and Unfix Bases in HQ (ensure information workflow in both ways)

• Track, measure and report the impact of all regional commercial activities (initiatives, activities, target account lists and similar)

• Share with HQ best practices, detected whitespaces and market trends as well as any regional specifics

• Ensure the right business motion and offerings towards the customers (direct or partners) in the region, especially focusing on defined Focus accounts to ensure motion on it.

Customer Operations

• Execute revenue growth strategies, ensuring alignment with global corporate objectives and financial targets.

• Oversee regional the end-to-end revenue cycle, from lead generation and sales pipeline management to order fulfillment and revenue recognition.

• Collaborate with sales, marketing, finance, and operations teams to optimize revenue forecasting, pricing strategies, and sales performance metrics.

• Support the rollout of effective sales enablement programs, tools, and processes to enhance sales productivity and efficiency.

• Develop and optimize revenue operations processes, including sales forecasting, pipeline management, and revenue analysis.

• Collaborate with cross-functional teams to ensure accurate and timely sales reporting, metrics tracking, and performance analysis.

Demand Management

• Create and execute the action plan across top-of-the-funnel pipeline generators (Direct Sales, Marketing, Partnership) to ensure the creation of a healthy R4Q pipeline and the closure of pipeline gaps

• Lead the development and execution of comprehensive GTM strategies for the region, including market analysis, customer segmentation, and product positioning, and ensure demand feedback loop with HQ Demand Management and GTM teams.

• Drive cross-functional collaboration between sales, marketing, product management, and customer success teams to ensure successful product launches, marketing campaigns, and customer acquisition initiatives.

• Monitor market trends, competitive landscape, and customer needs to identify new business opportunities and drive innovation in GTM strategies.

• initiative prioritization (TALs distribution and usage, positive impact on sales velocity, product/MBT GTM initiatives) and ensure that workload and focus per squad is aligned with company strategy execution

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Our mission is to democratize the future of communication

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

Build a global mindset in a global company

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more 👉 Life at Infobip - Infobip

Pioneer what comes next

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Perks and benefits of being a Bipper

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.

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Learn about our culture

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

Learn more about our culture 🔗 Principles - Infobip