Business Development & Client Success Lead

Job Description This is a remote position. Job Summary Your mission is to power the entire commercial engine of HillBridge. You will take total ownership of the client lifecycle—from discovering and engaging new prospects to closing high-ticket deals, managing client post-engagement relationships, and uncovering opportunities for cross-practice expansion. You are not just bringing clients through the door; you are building the long-term relationships that maximize lifetime client value. Principal Duties and Responsibilities A. New Business Acquisition (50% of Effort) End-to-End Sales Management: Prospect, engage, pitch, and close new business across our Advisory, Talent, and Learning & Development practice areas. Lead Generation & DM/Email Outreach: Design and execute multi-channel digital outreach strategies (DM marketing, email nurture campaigns, cold outreach) to book discovery meetings with SME founders and decision-makers. Consultative Pitching: Conduct discovery calls, audit client pain points, draft proposals, and drive conversations to a signed contract. B. Client Success & Account Expansion (35% of Effort) Post-Engagement Relationship Management: Serve as the strategic client contact post-sale, ensuring high satisfaction during service delivery. Cross-Practice Mining: Conduct regular account reviews to identify new organizational pain points, cross-selling clients into additional HillBridge practices (e.g., expanding a Talent engagement into Advisory/Board Governance). Referral Engine: Build structured referral loops from existing satisfied clients to generate qualified warm intros. C. Commercial Communications (15% of Effort) Direct Response Marketing: Manage targeted digital campaigns, direct message outreach on professional networks (e.g., LinkedIn), and newsletter email sequences that directly generate scheduled meetings and inquiries. Requirements Commercial Instinct: Proven track record in B2B service sales or account management (specifically selling high-value consultative services to business owners or executives). Dual-Capability: Capable of picking up the phone/jumping on a video call to close a ₦1M+ deal, while having the digital savviness to write compelling email/DM copy. Relationship Focus: Extremely strong emotional intelligence, active listening, and long-term relationship-building skills. Ownership Mindset: Resilient, self-driven, and uncomfortable with "activity without outcome." Benefits Salary Commission