Business Development Manager

Pay: £45,000.00 - £50,000.00 per year

Job description:

BASELINE INFORMATION

JOB TITLE: Business Development Manager - Midlands

JOB TYPE: Field-Based, Permanent

OPERATING LOCATION: Midlands (Regions from Birmingham, Leicester, Banbury).

SALARY: £45,000-£50,000 (Depending on experience)

HOURS: 40 Hours per week

REPORTING TO: Managing Director/Brand Leader

ABOUT US

Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.

Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.

Brand Info:

Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.

Our Brands:

Pimlico Plumbers

Drain Doctor

Bright & Beautiful

Countrywide Grounds Maintenance

Dream Doors

Greensleeves Lawn Care

PURPOSE OF THE ROLE

As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. Please note that this is not a direct sales role. You will be working with franchisees in a coaching and mentoring capacity, and not doing the sale activities yourself. Please do not apply if a sales role is what you are seeking.

You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.

This role covers the Midlands and involves extensive travel (5 days per week). Ideal candidate will be located within the Midlands.

KEY OUTCOMES

Profitable, high-performing Franchisees aligned to the business model

Strong, trusted relationships between Franchisees and Head Office

Early identification and turnaround of underperforming businesses

Consistent use of data, KPIs, and insight to drive decision-making

KEY RESPONSIBILITIES

Franchise Performance & Growth

Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency

Partner with Franchisees to develop and deliver robust business plans

Monitor KPIs, sales pipelines, and operational performance to drive growth

Proactively manage underperformance with early intervention and turnaround planning

Financial & Commercial Insight

Build and review financial models, P&Ls, and performance dashboards

Identify opportunities to improve profitability and operational efficiency

Provide meaningful insight and analysis to support Franchisee decision‑making

Prepare reports for Senior Management highlighting trends, risks, and opportunities

Franchise Development & Onboarding

Support new Franchisees through training, launch, and early development

Oversee setup activities including vehicles, uniforms, stationery, and systems

Support transitions of cluster areas into successful Franchisee operations

Accompany Franchisees on customer appointments where appropriate

Leadership & Coaching

Coach, mentor, and motivate Franchise Business Owners to maximise performance

Provide best practice guidance to Franchisees and the if appropriate the wider BDM team

Collaborate closely with colleagues across Marketing, Finance, and Operations

Support and contribute to continuous improvement initiatives across the network

Systems, Standards & Governance

Ensure Franchisees operate in line with company standards and brand expectations

Deliver training on in‑house systems to improve productivity and efficiency

Maintain accurate, timely performance data and reporting

Positively promote company policies and ways of working

Strategic Projects & Brand Partnership

Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network.

Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team.

Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model.

Best Practice & Continuous Improvement

Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team.

Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes.

Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities.

Lead by example in adopting and promoting data-led decision making and performance insight.

EXPERIENCE/SKILLS/KNOWLEDGE

Experience:

Franchising background and/or experience of multi-site operations

Proven experience in Business Development, Sales, or Commercial Leadership

Strong background in business planning, data analysis, and performance management

Demonstrable P&L and commercial acumen

Experience working cross‑functionally (Marketing, Finance, Operations)

Confident using CRM systems, Excel, Teams, and PowerPoint

Right to work in the UK with full UK driving licence

Desirable

Experience within the related service industry

Skills/Competencies:

Strategic thinker with strong commercial judgement

Analytical, influencer and negotiator

Strong problem-solver who acts quickly and decisively

Able to manage multiple priorities in a fast-paced environment

ATTRIBUTES

Collaborative, supportive and driven style with the ability to have challenging conversations

Passionate about coaching, mentoring, and developing others and their businesses

Self‑motivated and comfortable working with autonomy

Solutions‑focused, resilient, and adaptable

Committed to helping Franchisees succeed while protecting the brand

INCLUSIVITY STATEMENT

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Types: Full-time, Permanent

Benefits:

Company car

Company pension

Free parking

Health & wellbeing programme

Life insurance

Referral programme

Experience:

Franchising: 2 years (preferred)

Business Development: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: On the road

Benefits:

Company car

Company pension

Health & wellbeing programme

Life insurance

Referral programme

Work Location: Hybrid remote in Midlands

Benefits:

Company car

Company pension

Work Location: On the road

Brand:

BB UK Bright & Beautiful

About Us

Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home.

Neighbourly’s Family of Home Service Brands:

Dream Doors

Countrywide Grounds Maintenance

Bright & Beautiful

Drain Doctor,

Pimlico

Greensleeves