Business Integration Analyst

Business Integration Analyst Integration Business Analyst Location: Remote (with occasional travel to HQ in Wilmslow) Salary: Competitive We are the Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. The role The Integration Business Analyst is a programme-level role responsible for driving deep discovery, requirements definition, and operating model design across Citation Group's post-acquisition integrations. The role ensures that integration activity is grounded in a thorough understanding of the acquired business — its processes, customers, commercial flows, and operational model — and that this understanding is translated into clear requirements, defined journeys, and a business case that supports sound integration decisions. Working closely with the Integration Programme Director, Enterprise Architect, and Project-level delivery teams, the IBA is the analytical and design authority for the business dimension of each integration. 1. Deep Dive Discovery & Documentation of As-Is State Lead structured discovery of each acquired business at the point of onboarding into the integration programme Document current-state processes, systems, data flows, commercial models, and organisational structure Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design 2. Detailed Requirements Definition Translate discovery findings and integration objectives into structured, actionable requirements Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions Own the requirements register for each integration, maintaining traceability from business need through to delivery Validate requirements with stakeholders and ensure sign-off prior to solution design 3. Operating Model Definition Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition 4. Customer Journey Mapping for All Cross-Sell Flows Map end-to-end customer journeys for all cross-sell opportunities identified through the integration, including entry points, handoff moments, and friction points Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act 5. Process Design Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log 6. Business Case Alignment Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions About you Essential Proven experience as a Business Analyst in complex change, transformation, or integration programmes Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly Ability to translate business complexity into structured requirements that delivery teams can act on Experience designing operating models or customer journeys in a commercial environment Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike Strong written communication; able to produce high-quality documentation under programme time pressure Desirable Experience in M&A integration or post-deal transformation Familiarity with SaaS, eLearning, HR tech, or compliance services businesses Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe) Understanding of commercial cross-sell and upsell flows Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products would be a bonus Project Management skills Experience working in a PE-backed, multi-entity environment Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank Holidays : We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra one week of holiday to bask in the glow of post-wedding happiness. Growing Families : We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. Locations Wilmslow HQ - Kings Court Remote status Fully Remote About Citation Group The Citation Group provides mission-critical compliance, HR and health & safety services and software to over 120,000 businesses across the UK, Australia and Canada. Professionals with personality - serious about what we do, brilliant to work with. Backed by Hg, KKR and HarbourVest.