Business Operations, Lead

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Department Summary:

The MITRE Technology and Engineering Teams is seeking a PTOC Operations Lead to serve as a strategic operational partner to leadership, integrating demand signal management, resource planning, staffing, and hiring activities to ensure workforce capabilities and capacity are aligned with current and emerging organizational needs.

Roles & Responsibilities:

• Drive workforce and resource planning by evaluating staff capacity, skills, availability, utilization, and projected demand to identify gaps, risks, and opportunities for resource optimization.
• Lead staffing and hiring coordination in partnership with organizational leadership, resource managers, Talent Acquisition, and Human Resources to translate workforce needs into actionable recruiting and staffing priorities.
• Establish and maintain workforce planning processes, operating rhythms, dashboards, and reporting that provide leadership with visibility into demand, resource availability, staffing pipelines, hiring progress, and emerging workforce risks.
• Serve as a trusted operational partner to leadership, providing data-driven analysis and recommendations on workforce composition, resource allocation, staffing trade-offs, and hiring priorities.
• Coordinate cross-functional workforce activities to address competing staffing needs, resolve resource constraints, and improve responsiveness to changing organizational priorities.
• Develop and continuously improve workforce management practices, leveraging analytics, automation, and approved AI-enabled tools to strengthen demand forecasting, resource planning, operational efficiency, and decision support.

Basic Qualifications:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Demonstrated experience in workforce planning, resource management, staffing, or operational planning within a complex organization.
• Experience assessing workforce demand, resource capacity, skills, and availability to inform staffing and hiring priorities.
• Demonstrated ability to analyze workforce and operational data, identify trends and resource gaps, and develop actionable recommendations for leadership.
• Experience coordinating cross-functional staffing and hiring activities in partnership with organizational leaders, Human Resources, Talent Acquisition, or resource managers.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and exercise independent judgment.
• Excellent communication and stakeholder management skills, with demonstrated ability to influence decisions and drive execution without formal authority.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and SharePoint.
• This position requires a minimum of 3 days per week on-site.

Preferred Qualifications:

• Experience supporting workforce planning and resource allocation in a large, matrixed, technology-focused organization.
• Familiarity with MITRE's staffing, workforce planning, and resource management processes.
• Experience developing workforce dashboards, demand forecasts, staffing metrics, or leadership decision-support tools.
• Experience with Clarity, Salesforce, Workday, Power BI, or comparable workforce and resource management platforms.undefined

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Not Applicable

Salary compensation range and midpoint:

$132,000 - $165,000 - $198,000 Annual

Work Location Type:

Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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