Business Operations Manager

Reports to: COO | Location: Hybrid (Ghent, Belgium) | Employment type: Payroll Optimile is a leading software company specializing in digital solutions for the electric vehicle (EV) charging industry. Our innovative platforms empower Charging Point Operators (CPOs) and Mobility Service Providers (MSPs) to deliver seamless and efficient EV charging experiences. As we continue to scale, we are looking for a driven and experienced Business Operations Manager who thrives on bringing structure to complexity, eliminating operational friction and turning strategy into flawless execution. Your Role This is a high-impact role with broad visibility across the organization. You'll work directly with the COO and have the opportunity to shape how Optimile operates as we continue our international growth. What you'll do As our Business Operations Manager, you'll take ownership of the operational processes that keep Optimile running efficiently today while preparing them to scale for tomorrow. You'll: Drive operational excellence by evaluating, optimizing and standardizing business-critical processes across the organisation. Coordinate cross-functional initiatives between Product, Sales & Marketing, Finance, Support, Legal and Procurement, ensuring seamless collaboration and execution. Lead operational improvement projects from idea to implementation, delivering measurable business impact. Analyze and monitor operational costs, identify efficiency opportunities and optimize our cost structure without compromising quality. Own & operate business-critical operational workflows, including monitoring key operational loops such as our SIM card infrastructure. Identify operational risks, strengthen business continuity and implement monitoring mechanisms that safeguard our day-to-day operations. Build scalable workflows, introduce smart automation and continuously remove operational bottlenecks. Partner closely with the COO to translate strategic priorities into practical, executable operational plans. What we are looking for You enjoy bringing structure where others see complexity. You're analytical, highly organized and naturally connect people across teams. You know how to move initiatives forward, keep stakeholders aligned and continuously look for smarter ways of working. Ideally, you bring: 5+ years of experience in Business Operations, Operations Management or Operational Excellence, preferably within a fast-growing SaaS, technology, scale-up or e-mobility environment. Proven experience leading cross-functional projects and improving business processes and managing organisational change. Strong analytical skills and the ability to translate data into actionable insights. Excellent organisational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment. A proactive, hands-on mindset and strong problem-solving abilities. Outstanding communication and stakeholder management skills, including the confidence to collaborate with and present to senior leadership and C-level executives. A continuous improvement mindset and genuine enthusiasm for building scalable ways of working. Professional proficiency in both Dutch and English Why Optimile At Optimile, you'll help shape the future of sustainable mobility while making a real impact in a fast-growing international technology company. Real ownership: Make an impact from day one in a role with high visibility. Work closely with leadership: Collaborate directly with our COO and help shape how Optimile scales. An ambitious team: Join talented colleagues who enjoy working together and pushing each other forward. Room to grow: Develop your skills while growing alongside an international scale-up. Flexible way of working: Enjoy a healthy balance between office and remote work. If you are excited by solving complex operational challenges, connecting people and building scalable ways of working, we'd love to meet you! Apply now and maybe you will help shape the future of mobility with Optimile.