HI
business operations ride hailing
- Salary
- $1.2K–$2.4K/moUSD per month
- Hiring from
- Guatemala
- Work type
- Hybrid
- Posted
- Sep 27, 2026
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26 days ago
Business Operations Specialist (Ride-Hailing)
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Work format
hybrid
Work type
fulltime
c1
Country
Guatemala
crmaiexcelteam managementsales funnelrecruitmentkpi trackingdriver acquisition
Vacancy from Hirify RU Global, list of companies with eastern-european roots
Plus is required to make matches and apply
Plus is required to make matches and apply
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A well-structured role at a global product company with clear growth paths and a professional approach to onboarding, provided you're okay with frequent travel.
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Hirify AI/Original
TL;DR
Business Operations Specialist (Ride-Hailing): Managing and optimizing driver engagement, acquisition, activation, reactivation, and retention processes in Guatemala with an accent on funnel efficiency, KPI tracking, team leadership, and recruitment campaigns. Focus on designing incentive programs, refining CRM and AI-driven communications, managing third-party partnerships, and executing city launches across the country.
Location: Hybrid in Guatemala, Guatemala; business travel across different regions of the country is required.
Company
hirify.global is a global technology company operating a ride-hailing platform and related freight, delivery, intercity travel, and financial services in 48 countries.
What you will do
- Coordinate strategies to attract, activate, reactivate, and retain drivers, optimizing the driver lifecycle.
- Lead and manage agents focused on driver engagement, including training and performance development.
- Monitor the driver funnel from app installation through completed orders and improve territory KPIs.
- Create incentive programs, provide performance feedback, and execute action plans for agents and drivers.
- Manage third-party recruitment partnerships and support driver activation and reactivation strategies.
- Oversee CRM scripts and AI-driven communication tools, monitor competitors, and lead local recruitment campaigns for new city launches.
Requirements
- Advanced English with strong written and verbal communication skills.
- Strong understanding of sales funnels, driver acquisition, and large-scale recruitment operations.
- Experience in sales or recruitment, including target achievement and performance optimization.
- Intermediate or advanced Excel skills for data analysis, reporting, and KPI tracking.
- Experience managing sales teams, preferably in recruitment or acquisition environments.
- Business Administration, Marketing, or a related degree in progress or completed, plus strong analytical and problem-solving skills.
Nice to have
- Knowledge of local transportation regulations and market trends.
Culture & Benefits
- Mentoring, career consulting, and learning programs.
- International collaboration and participation in the Global Talent Exchange Program.
- Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
- Co-financed language courses and internal speaking clubs.
Hiring process
- Application, hiring manager interview, and team interview.
- English proficiency test followed by an offer and hiring decision.
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