Business Process Associate II (Finance)

Responsible for managing incoming payments, ensuring accurate records of transactions, and maintaining relationships with clients.

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is often preferred.
• 1 – 2 years of experience in accounting, finance, or a related field
• Cash Application Expertise: Ability to apply incoming payments to customer accounts accurately and efficiently.
• Communication skills: Excellent written communication skills for interacting with clients, regarding billing issues, payment terms, and collection efforts
• Analytical abilities: Strong skills in reconciling accounts, identifying discrepancies and analyzing aging reports to manage and reduce outstanding balances.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to work independently and as a team member.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Familiarity with accounting software (e.g., PeopleSoft, Navision) and Microsoft Office Suite, especially Excel.
• Experience in high-volume transaction environment, collections or managing client accounts is a plus.