Business Process Manager

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors. Key Responsibilities: Override Incentive Management Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. Continuously optimise and refine programs for competitiveness and cost-effectiveness. Develop structured governance for transparency, alignment, and performance tracking. Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. Lead testing of different structures and scale successful models. Payments Optimisation Develop and implement partner-level payment management frameworks (segmentation, rules, controls). Ensure accurate tracking of payment costs and fees. Identify and act on opportunities to optimise payment methods for better margin and revenue. Drive and monitor changes in payment terms in partnership with the commercial team. Improve processes to reduce manual work and errors. Collect and analyse feedback from partners to enhance payment solutions. Operating Model & Process Governance Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. Design and implement improved operating models with clear roles, handovers, and service levels. Build documentation (playbooks, guidelines, checklists), including exception handling. Establish a single source of truth and governance for payouts and payments. Drive change adoption via training and process discipline. Set up automation and monitoring for critical failure points and ensure clear accountability.