Business Process Specialist

This position will help Propertyse take messy, undocumented business operations and turn them into clear, repeatable systems. In this role you will work to capture the knowledge that is stuck in an owner’s head, a manager’s head, or scattered across Slack, email, software systems, and random spreadsheets. With that, you will help build the operating structure that allows work to be delegated, trained, measured, improved, and eventually supported by automation or AI where it actually makes sense. Process Discovery, Mapping & SOP Development Lead structured discovery with customers and internal team members to understand how work is actually getting done today. Identify where the business is relying too much on memory, heroics, tribal knowledge, or one person “just knowing what to do.” Turn customer conversations, screen recordings, examples, team notes, and system walkthroughs into clear process maps and SOPs. Document workflows in a way that a real team member can follow without needing constant clarification. Create checklists, escalation rules, decision points, handoff steps, QA checkpoints, and training materials. Review current workflows and recommend better ways to structure the work. Customer Onboarding Support Help define what has been completed, what still needs work, and what cannot move forward until the customer makes a decision. Create clean handoff materials so customer success, operations, and support teams do not lose context after onboarding. Property Management Operations Work across common property management workflows, including maintenance coordination, tenant communication, owner communication, leasing support, collections, invoicing, reporting, vendor coordination, and task follow-up. Help standardize how work moves through property management software, inboxes, task systems, and internal teams. Review whether team members are following documented processes and where the SOP does not match reality. Identify gaps between what was promised, what was documented, and what is actually being executed. Help managers see whether performance issues are caused by unclear process, weak training, poor ownership, or missing systems. Keep improving Propertyse’s internal workflows as we learn from customers and real execution. Technology Implementation Identify which workflows are ready for automation and which ones still need better process definition first. Translate messy operations into clear requirements for automation, AI workflows, templates, routing, reporting, or system integrations. Define the triggers, inputs, outputs, exceptions, and escalation paths needed before technology is layered in. Make sure automation supports the actual business process instead of creating a more complicated version of the same problem. C1/C2 or higher proficiency in English is required. Strong process-mapping and documentation ability. Analysis and charting in Excel, Google sheets, or other BI tools Comfort with public speaking and interviewing customers. Creating presentations. Good judgment about what needs to be documented, simplified, escalated, automated, or improved. Strong attention to detail while still understanding the bigger business objective. Comfortable working across multiple customers, tools, workflows, and priorities. Able to work with incomplete information and still create order, next steps, and forward movement. This is a remote role. You must use your own computer and have reliable internet. - 2 screens is preferred Training for all Technology will be completed by the Propertyse Team. Communication will occur through Google Meet/Virtual platform, email, and portal messaging. This is a contract role that does not include benefits, PTO or holiday pay Contracts are completed through Deel and payments are made through Deel in your preferred currency.