Business Product Analyst (ServiceNow)

We are looking for a Senior-level Business Product Analyst - with ServiceNow knowledge, to join our People, Technology & Intelligence (PT&I) platform.

What will you be doing?

As a Business Product Analyst, you’ll be the link between the business and the development team. You’ll gather requirements from stakeholders and translate these into clear and actionable tasks for data analysts, data scientists and software engineers within your team.

Key Responsibilities:

• Analyze current business processes, identify areas for improvement, and help design new processes in ServiceNow.
• Gathering user requirements, translate them into concrete product features, and assist the Product Manager in prioritizing these requirements.
• Identifying opportunities for improvement for users and processes.
• Conducting user testing to ensure the product meets user needs.
• Supporting product teams in enhancing the user experience and driving higher product adoption across the business.
• Serve as the point of contact for users reporting issues and help resolve them.

With the cross-functional team situated partially in the Netherlands and partially in Hungary, the BPA acts as the bridge to provide context and clarity to their direct colleagues.

Your Profile:

• A higher professional education or university degree with around 4 years’ experience in a similar position.
• You are able to translate information needs into KPIs, metrics, reports and interactive dashboards.
• Knowledge of ServiceNow Fundamentals is a must-have.
• Knowledge about the UI Builder is an advantage.
• You find it easy to establish and maintain contact with stakeholders and know how to build rapport.
• You have good communication skills, both verbal and written, in English.

Furthermore, you must be willing to:

• Work from the KLM office in Budapest for at least 1 day per week.

What we offer:

• A challenging role at a unique Dutch company.
• A competitive gross salary.
• 4 days of home-office per week.
• Opportunities for personal development through training and education and wonderful career opportunities.
• A comprehensive package of fringe benefits including large discounts on airline tickets (if you have been in service for at least 6 months).