Business Relationships Manager - Social Care

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Social Care Division have a fantastic opportunity for a Business Relationship Manager to join our team.

Joining us on a 12 month FTC covering maternity leave, you will work full time, 5 days per week supporting the South West and Wales regions.

This role will be home based, with the expectation to travel as needed to visit services or attend meetings with customers. There is a requirement to attend the quarterly two-day Commercial Team meetings (location varies, accommodation provided). Own car and full UK driving license is essential.

Cygnet was established in 1988. Since then we have developed a wide range of social care services for adults with autism, learning disabilities and those requiring elderly care within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the individuals in our care.

The Role:

Covering the South West and Wales, the Business Relationship Manager will play a pivotal role in building relationships with Cygnet’s customers and driving all business activity within the regions. The Business Relationship Manager will be responsible for ensuring revenue targets are achieved and all KPIs are delivered for all of the services that they are responsible for, ensuring service sustainability is maintained.

Main Duties and Responsibilities:

• All key customers to be identified and an engagement action plan written to include the level and frequency of communication needed.
• Building and maintaining positive, strong, collaborative relationships with Cygnet’s customers (local authorities and ICBs) within the area.
• Maintaining regular contact with appropriate funders and community teams in order to generate appropriate referrals and understand their needs.
• Ensuring customers are aware of bed availability and identifying people who Cygnet can provide appropriate support for within their social care portfolio.
• Supporting with the processing of and coordination of all referrals from start to finish. Working with, and supporting the Service Managers, Assessment Team and external stakeholders to progress these.
• Meeting key KPIs for Cygnet’s portfolio of specialist LD residential and supported living services across the South West and Wales regions.
• Acting as a key and functioning part of the team within any service that falls in your area of responsibility. Maintaining positive working relationships with the Operations Team, and a strong understanding of current service activity.
• Supporting with developing Cygnet’s supported living portfolio within the South West and Wales, nurturing strong partnerships with key stakeholders, presenting new opportunities to the Commercial Director and coordinating projects from start to finish.
• Promoting Cygnet’s presence within the area by attending conferences, engagement events and where appropriate, hosting external stakeholders to visit the services.
• Attending key industry events, networking, and feeding back on key industry updates and changes.
• Working with marketing to ensure all material is up to date and the strategy is aligned to the live availability.

Why Cygnet? We’ll offer you…

• Competitive salary: Up to £60,000pa DOE
• £6k Car allowance
• Bonus scheme
• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Employee referral scheme
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & “Cycle to Work” scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply