Business & Service Designer (Customer Strategy & Design)

In this age of disruption, organizations need to navigate the future with confidence. Deloitte Digital is a bold and innovative part of Deloitte, helping our client with all things customer . We help leading organizations shape their future and drive societal impact by connecting strategic thinking, deep human insights, innovation & design, and digital technologies, data, and AI. We are seeking a Business & Service Designer for a permanent role in Deloitte Digital team at our Helsinki office. You will work in the following areas Customer Insights: Identify customer needs and pain points, translate them to actionable insights and customer segments. Customer and Service Strategy: Facilitate customer, service and channel strategies and development roadmaps definition to enhance customer experience and impact of services. Service Design: Ideate, design, test, and implement new and innovative service concepts, customer journeys, and user experiences. Digital Strategy and design: Explore technological opportunities and develop future digital and AI-enabled public services. Business Design and Operating Model Transformation: Design customer-centric operating models, service processes, and foster customer-centric culture transformation, and develop business cases to ensure cost-effectiveness of the design decisions. Roles and Key Responsibilities Project Delivery Support: Work as a team member in client project teams and support project activities such as coordination, conducting business analysis, customer research, meetings, workshops and co-creation facilitation, documentation, and deliverable development. Business and Offering Development Support: Support development of Customer Strategy & Design offerings, methodologies, and thought leadership, and shaping proposals to client needs as a part of bid teams. What Do We Offer An ambitious team of management consultants, strategists, designers, and technical experts. Access to a global network of 470,000+ professionals in 150 countries. Opportunity to work with some of the largest public and private organizations in projects that can make a real impact that matters in society. A flat hierarchy with delegated responsibility and growth opportunities. Tailored coaching for career development and growth. Flexibility of a hybrid work environment, allowing you to balance work and personal commitments in a way that suits you best. 2-3 years of relevant experience (e.g., top-tier management consulting or in-house role related to CX, design, or customer strategy). Master’s degree in a relevant field (Design, Business Administration, Economics, STEM) with excellent academic performance. Excellent written and spoken communication skills in Finnish and English. Swedish, Norwegian and/or Danish proficiency is a plus. Experience in applying design thinking and human-centric approaches to problem-solving. Some experience in strategy work, service development/design, business design, and/or operating model development. Experience in public and/or private healthcare sector, and interest to work with public social and healthcare and other public sector clients in future is a plus. Interest to work across various industries including social and healthcare, public sector, industrial, financial, and consumer. Understanding of how new digital technologies can elevate the customer experience. Results-oriented, proactive, entrepreneurial, and collaborative mindset. Analytical and creative problem-solving skills. We are looking forward to your application! 🕒 When: Apply now or by Sunday, 2nd of August at the latest. Please note that we may proceed with the recruitment process and interviews already during the application period, however there might be delays in the process due to upcoming holiday season. 👉 How: Please submit your application through our recruitment system. Be sure to include your CV and cover letter. In your cover letter, please tell us what interests you about the role, about your relevant project experience and what kind of colleague you would be. 📩 Questions about the role or recruitment process: You can read more about us and our recruitment process on our website. If you did not find the answer you were looking for, please contact us with your questions at [email protected] . For questions regarding the position please reach out to Customer Strategy & Design Offering Lead Jaakko Jäätmaa (+358 40 168 2524) or [email protected] ) on 26th June 2026 at 13:00-14:00. 💚 Get to know Deloitte: Look into our everyday life and discover more about us on LinkedIn , TikTok , Instagram , and Facebook . Together makes progress At Deloitte, we value diverse skills, perspectives, and experiences, as they enable us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team’s success. You will have the opportunity to work alongside over 450,000 colleagues globally and nearly 900 colleagues in Finland across Audit & Assurance, Tax & Legal, and Consulting services. At Deloitte, it’s all about people, each with something special to offer. We collaborate closely with one another and with our clients, making great things happen. That’s how we create real change. Deloitte is where you’ll find unlimited opportunities to succeed and realise your full potential, together.