Business Solutions Specialist II (Concierge)

Company

Cox Automotive - USA

Business Operations

Business Services Specialist II

Individual ContributorCan work remotely anywhere in the specified country

No

Day

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

This position is remote/work from home and can be located anywhere within the United States. Candidates located in Central Time Zones are preferred.

The Business Solution Specialist II is an administrative role responsible for managing communication and transaction support between Manheim, commercial clients, and buyers. This role ensures accurate gate pass verification, timely client assistance, and adherence to company policies. Key duties include maintaining Smartsheet tracking, updating vehicle notes, generating buyer gate releases, and managing shared communication channels. The position requires strong problem-solving skills, collaboration with internal teams, and consistent achievement of KPIs while following established SOPs. Additional responsibilities include handling PSI resolutions, supporting title-related workflows, and performing related tasks as assigned by leadership.

• Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross-reference, research and report on gate pass information.
• Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients and security teams and promptly escalate any concerns to management for thorough review.
• Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
• Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance.
• Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests.
• Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class.
• Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
• Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
• Work and close PSIs in Failed Status throughout the week.
• Efficiently follow client and procedural SOPs.
• Successfully hit established KPIs.
• Perform related duties as assigned by leadership.

Required Experience & Specialized Knowledge and skills

• Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class.
• Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
• Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
• Work and close PSIs in Failed Status throughout the week.
• Efficiently follow client and procedural SOPs.
• Successfully hit established KPIs.
• Perform related duties as assigned by leadership.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

About Us

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.