Business Support Officer

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Contract - Full time Permanent

Location - Home based with occasional in person meetings

Salary - £27,014.33

The Business Support Officer will provide business support, including case administration and communications with Service Users.

The Business Support Officer will handle the collation and active management of the Knowledge Base, including the partnership directory, available opportunities, and eligibility criteria. They will also manage the service directory and related interfaces with complementary service providers.

Business Support

• Process referrals on multiple CRM systems.

• Schedule Initial Assessments with both Service Users and external organisations.

• Build excellent relationships with colleagues, Service Users, and external organisations.

• Maintain and improve robust admin systems and procedures.

• Complete tasks and projects as directed by manager.

• Support the collation of performance data against a range of key performance indicators, compliance, and quality standards.

• Complete spot checks and reviews of electronic records to ensure quality and compliance against contractual and delivery standards.

• General administrative experience in a high-volume environment.

• Experience of effective and efficient calendar management.

• Excellent listening & communication skills.

• Ability to build rapport with Service Users and to communicate effectively verbally and in writing.

• Ability to make and keep excellent professional relationships with colleagues and partners.

• High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.

• An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.

• Excellent IT (Information Technology) skills, particularly including CRM.

• Ability to work effectively as part of a team setting.

• Commitment to anti-discriminatory practice.

• Awareness and ability to keep strict confidentiality.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.