Business Support Specialist

• Join our Business Customer Operations team at Kiwibank and begin your banking career
• Excellent benefits including wellbeing days and specialised training and development courses
• Based in Auckland, Hamilton or Christchurch with hybrid work arrangements.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Join our Business Customer Operations team with a supportive Manager and team that will help you build your foundational banking skillset. Our Business Customer Operations team play a key role in delivering great customer outcomes through supporting our Commercial Banking, Property Finance, Major Client Group and Asset Finance teams.

In this role you will:

• Process complex maintenance and transactional requests promptly and accurately for customers
• Handle complex transaction and payment escalations
• Educate customers and stakeholders on our maintenance and transactional processes
• Manage and investigate recurring customer issues to ensure better outcomes for customers
• Keep customers and internal stakeholders informed via phone, email, and secure mail
• Contribute to continuous improvement to enhance our processes

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• A degree in banking or finance is preferred
• Proven ability in resolving complex customer situations and delivering great customer experiences
• Confidence in handling inbound and outbound calls, and emails to build strong customer relationships
• Strong process adherence, documentation, and attention to detail.
• Demonstrated skill in using digital tools and learning new technologies.
• An interest in contributing to process improvement initiatives.

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

Tono mai |Apply Now – Applications close on Monday 12 October.There is a preferred candidate identified but all candidates will be given full consideration.


Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.