Business System Specialist

We are looking for a Business Systems Support Specialist to join our globally distributed team!

The ideal candidate will bring strong accounting and business systems experience, excellent attention to detail, and a proven ability to troubleshoot issues, support end users, and improve operational processes.

Founded in 2004, Redux provides Managed Cloud Services and Managed Teams. With nearly two decades of experience, our work is powered by a highly skilled team of DevOps specialists, developers, systems architects, and accounting and admin professionals based across North America, Latin America, and the Asia-Pacific region.

Our people-first, founder-led operations ensure that each client receives unmatched white-glove treatment. We tailor our processes and services to meet each client’s specific needs — from shared Slack workspaces to flexible pricing models.

What You'll Do

• Provide frontline support for system-related requests through the Helpdesk, ensuring timely and accurate resolution of user issues.
• Investigate and correct resident ledger discrepancies.
• Audit Accounts Receivable reports and partner with Community Managers, Regional Property Managers, and Accounting teams to identify and resolve reporting discrepancies.
• Troubleshoot business system issues, identify root causes, and implement effective solutions.
• Train and support end users on system functionality, best practices, and process improvements.
• Assist with data management activities, including data entry, validation, maintenance, and reporting.
• Support system enhancements, testing, implementations, and business process improvements.
• Create and maintain documentation, procedures, and knowledge-sharing resources.
• Collaborate with cross-functional teams to improve operational workflows and system utilization.
• Participate actively in team meetings, training sessions, and knowledge-sharing initiatives.
• Develop coverage plans and ensure continuity of support during planned absences.
• Work independently while managing multiple requests, priorities, and projects.
• Support the Director of Business Systems with special projects, strategic initiatives, and other responsibilities as assigned.

What You Bring

• Education in Accounting, Business, Information Systems, or related fields is a plus.
• 5+ years of professional work experience.
• Accounting, bookkeeping, property accounting, or property management experience.
• Experience supporting business systems, ERP platforms, software applications, or helpdesk operations preferred.
• Experience within the real estate or property management industry preferred.
• Experience with Yardi software is highly desirable but not required.
• Experience with other ERP, accounting, or property management platforms such as NetSuite, MRI, AppFolio, Entrata, SAP, Oracle, QuickBooks, or similar systems is strongly valued.
• Strong analytical, troubleshooting, communication, and organizational skills with exceptional attention to detail and a customer-focused approach.

Why Redux?

• 100% remote—work from wherever you’re most productive.
• Full-time role with competitive USD compensation.
• Join a tight-knit, global team that values collaboration, transparency, and trust.
• Be part of a company where your voice matters and your work makes an impact.

A Note from Our Founder

If the magic stopped at 200 people, we’d stop there. Redux isn’t about growth for the sake of it. It’s about protecting what makes us great—our people. We operate with a dual mandate of care: delivering white-glove service to our clients and building a workplace where our team feels valued and supported. We hire not just for skill, but for ownership and the ability to collaborate. If you take pride in doing things right, even when no one is watching, you might find a good fit here.

Thomas Brenneke