C2 Head of Fraud and Error Data and Systems - Social Security Scotland

Social Security Scotland are looking for a Head of Fraud and Error Data and Systems. If you are a leader who is comfortable in identifying and mitigating risks to service delivery, who can set strategic direction, work collaboratively across government, and can craft advice for senior leaders and Ministers, then this role could be for you.

The role will lead a branch of the Fraud and Error Resolution unit which comprised of our Fraud and Error Systems and Processes function, and our proactive intelligence function – Fraud and Error Data.

The successful candidate will be responsible for the leadership of these two service functions, contributing to direction and leadership of the Unit as a whole, and the Finance and Corporate Services Division. The post allows the exciting opportunity to influence the design of new services, and shape and evolve existing ones as we move towards delivery of the target operating state for the Fraud and Error Service.

Responsibilities

• Developing and delivering the vision for their operational service responsibilities

• Driving innovative design development, supporting development and implementation of technology requirements and processes, tactics, data sources and continuous improvements

• Delivering a consistent, ethical, high-quality approach to intelligence management practice, aligned with National Intelligence Model principles and ensuring operations reflect our values of delivering with dignity, fairness and respect

• Planning and overseeing effective contribution to delivery against Unit, Divisional and Corporate objectives, proactively reporting on performance aligned to these elements

• Promoting closer working with internal and external partners, across government and other public and private sector organisations

• Evaluate and actively influence performance outcomes, providing assurance on value add and risk mitigation

Success Profiles 
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

• Significant experience of senior leadership and development of an intelligence function within a criminal investigation environment, with ability to apply National Intelligence Model principles in an operational context.

Behaviours:

• Communicating and Influencing – Level 4
• Seeing the Bigger Picture – Level 4

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:  
You will demonstrate the following skills within the Operational Delivery Profession Framework:

• Data and Insights – Level: Expert
• Delivery and Decision Making at Speed – Level: Practitioner

How to Apply
Apply online, providing a CV and a Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and job simulation exercise which will involve data analysis, the assessment of a problem, and a presentation on the recommended next steps.

Note: we aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift – week commencing 19th October
Interview & Assessment - 5th and 6th November

Security Checks
This post requires the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. 

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style   where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.  If you have specific questions about the role you are applying for, please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.  

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further Information
This role is only available to those currently employed (on a permanent basis) by Social Security Scotland, Scottish Government Main or Common Citizenship organisations.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 23:55 on 15th October 2026

Contact Name - Meg Radcliffe
Contact e-Mail - meg.radcliffe@socialsecurity.gov.scot