Call Center Representative

Call Center Representative Fully Remote • Bismarck North Clinic - Bismarck, ND 58503 Apply Overview Salary Range $17.00 - $25.50 Hourly Position Type Full Time Job Shift Day Education Level High School or GED Category Reception Apply Description *REMOTE IN THE STATE OF NORTH DAKOTA ONLY* Job Summary In the role of Call Center Representative, you play a vital role in maintaining effective communication functions over the phone for Dakota Eye Institute and ensuring individuals calling in to our practice are treated in a professional and courteous manner. The individual in this position is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, calling unconfirmed appointments, handling provider recalls, and working the waitlist. Additional responsibilities include sending/managing tasks in the EHR system and monitoring other communication software. Job Responsibilities Data Entry and Chart Administration Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols Updates patient recalls as necessary Inputs & updates patient demographic information Inputs insurance information Sends / Manages tasks in EHR system Monitors messaging software Telephone and Greeting Answers telephone calls promptly (two rings) Addresses the caller’s concern Directs all calls to appropriate personnel Identifies emergency calls and directs to triage or schedules per protocol Financial Responsibilities Obtains proper insurance information Provides fee schedules and insurance information to patients Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate Meet call center productivity expectations Maintains adherence to company policies Performs other duties as require Qualifications Experience and Education High school diploma or equivalent Two years minimum experience in customer service Two years minimum experience working in a medical setting Passion for providing outstanding patient healthcare experience Essential Skills and Abilities Ability to work effectively as part of a supportive and collaborative team Excellent skills and mannerisms in answering the telephone Proficient in managing multiple tasks simultaneously Demonstrates empathy and attentiveness to each patient's individual needs and concerns Excellent skills in documenting information and clear communication Familiarity with electronic health records and practice management systems is preferred Strong organizational and administrative abilities Exceptional time management and record-keeping skills Treats patients and co-workers with respect and professionalism Ability to maintain composure under pressure Physical Requirements Ability to use technology such as the telephone, computer, and other related instruments or devices. Good vision and hearing are essential for accurately processing information and communicating with patients. Ability to sit at a desk for long periods of time to perform job responsibilities, up to 8 hours per day. About Dakota Eye Institute Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients. To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute. Our Benefits Dakota Eye Institute offers a generous benefits package, including: 401(k) Retirement with an employer contribution Medical and Dental Insurance Employer contribution to a Health Savings Account Vision Benefits Wellness Benefits Paid Time Away Benefits And more! Apply at www.dakotaeye.com/jobs