Campaign Lead

Job Description This is a remote position. ​ We are seeking an Campaign Lead to design, launch, and run an outbound engagement campaign that drives target organisations to book and enrol onto a new platform, owning the campaign end to end from process and tooling through to team and results, suited to a candidate who has personally stood up outbound campaigns and not only supervised an existing operation. Key responsibilities Design and launch the outbound campaign, process, cadence, tooling, and team Build the multi touch outbound cadence, call scripts, qualification logic, and objection handling Configure and run the dialler and CRM, list management, dispositions, and lead routing Forecast capacity and staff the seats and schedules required to meet the target Stand up QA, call monitoring, and reporting Run the campaign to defined KPIs and SLAs and own the numbers daily Apply structured process improvement to raise contact and conversion rates and lower cost per booking Coach the team to target and maintain a clean handoff into setup and go live Requirements 7+ years running outbound calling, telesales, or BPO campaigns to dial and conversion targets 5+ years leading and coaching an outbound team under daily target pressure 3+ years designing and launching outbound campaigns from scratch, process, tooling, and team 3+ years building multi touch cadences of eight to twelve contacts across phone, email, and other channels 3+ years writing call scripts, qualification logic, and objection handling that convert 3+ years configuring and running a predictive or auto dialler and a CRM such as Salesforce or HubSpot 3+ years forecasting capacity and staffing seats and schedules to a target and timeline 3+ years building QA scorecards, call monitoring, and coaching routines that lift conversion 3+ years owning KPI and SLA reporting and dashboards in Excel and Power BI 3+ years applying Lean Six Sigma and DMAIC, with a proven lift in conversion or a lower cost per booking 3+ years managing outbound compliance, consent, callbacks, and do not call handling Lean Six Sigma Green Belt or higher, required COPC or an equivalent contact centre operations certification, an asset PMP or PRINCE2, an asset 2+ years booking into clinics or healthcare, or a regulated appointment based campaign, an asset Familiarity with BC primary care, Divisions of Family Practice, and Primary Care Networks, an asset