Capability and Enablement Manager

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Key Responsibilities: Own and scale the global onboarding capability framework. Standardise role-based onboarding pathways across all business units. Support the integration and onboarding of acquired businesses. Improve manager ownership of onboarding through practical toolkits, structured journeys, and manager-led practices. Measure and improve time-to-proficiency, new hire retention, and new hire experience. Scale AI capability across the business and change. Operationalise and expand existing AI initiatives, learning pathways, and communities. Establish metrics to measure AI capability, adoption, and business impact. Build scalable change management tools, resources, adoption frameworks, and manager-led practices. Support strategic initiatives including PRISM, acquisitions, AI adoption, sales transformation, and platform changes. Create scalable learning and capability assets. Use AI and improved processes to create reusable learning journeys, digital content, toolkits, and capability resources. Support subject matter experts in translating knowledge into practical learning resources that can be used in the flow of work. Establish capability measurement and analytics. Develop reporting and dashboards that link capability initiatives to business outcomes. Measure onboarding effectiveness, AI adoption, learning effectiveness, and capability impact. Provide data-driven insights to inform prioritisation, investment decisions, and continuous improvement. Build strong relationships with stakeholders and subject matter experts across global business units. Interpret and bridge the connection between current and desired performance, helping leaders identify and embed changes where appropriate. Complete special projects as required. Skills, Knowledge and Experience: Strong capability in learning, performance, onboarding, and change needs assessment Experience building scalable capability frameworks, manager toolkits, learning journeys, and digital resources Ability to use AI to improve speed, scalability, content creation, and learning accessibility Strong understanding of onboarding, time-to-proficiency, employee experience, and retention measures Ability to establish capability metrics, dashboards, and reporting that connect initiatives to business outcomes Skilled in stakeholder management and able to partner with subject matter experts, managers, HRBPs, Talent Acquisition, and business leaders Experience supporting change adoption, transformation initiatives, and business integration activity Strong analytical mindset with the ability to interpret data, identify performance gaps, and recommend practical actions Experience translating workforce planning insights into capability development needs, learning priorities, and practical interventions that close skills and performance gaps Able to prioritise and manage workload in a fast-paced, global environment Collaborates and supports others while holding strong accountability for measurable outcomes Remains global/group focused and is able to create consistency across regions and business units Opens to and drives change, using practical tools and clear communication to support adoption Solves problems, makes decisions, and provides constructive challenge where needed to improve outcomes Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. #LI-Hybrid