Card Dispute Specialist

What if your next job lets you simplify payments for millions, every single day? Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday. About Nex i At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next. Your Everyday at Nexi As a Card Disputes Specialist , you’ll join a collaborative and forward-thinking team based in Poland. Together, we will work closely with merchants and internal teams to investigate cases, apply scheme rules and help protect our customers from unauthorized or incorrect charges About Your Future Role In this position, you will: Manage cardholder disputes end-to-end Analyze transaction details Process Chargebacks and Representments Identify correct dispute reason codes Communicate clearly and professionally with customers Detect potential fraud indicators Collaborate with merchants and internal stakeholders Ensure accurate documentation Identify trends to improve internal processes and enhance customer experience What We Value in You We’re looking for someone eager to make a difference. Here’s what we value: A sharp eye for detail - You spot inconsistencies quickly and enjoy digging into transactions to uncover the full story Customer-first mindset - You actively listen, show empathy and aim to resolve disputes in a way that builds trust and confidence Analytical & structured thinking - You're comfortable interpreting data, understanding regulations and making decisions based on facts Strong communication skills - Whether writing or speaking, you can clearly explain complex outcomes to customers, partners and stakeholders Resilience under pressure - When volume peak or cases get challenging, you stay calm, organized and solution-oriented Integrity & compliance awareness - You understand the importance of accuracy, confidentiality, and following card-scheme rules Team Spirit - You collaborate well across departments, share insights and help refine processes to improve the overall customer experience Mindset for continuous improvement - You question the status quo and look for smarter, faster and better ways to work Essential Qualifications: Fluency in German (C1 or native level) and excellent English communication skills 3+ years of background in Payments, Banking, Finance or Fraud Operations Self-driven and proactive with strong prioritization skills Strong organizational and time management skills Bonus Skills: Knowledge of Scheme dispute regulations and compliance processes Strong decision-making skills Experience in leading training sessions & process improvements Hands-on experience with dispute platforms and case-management tools High level of integrity, confidentiality and compliance discipline Even if you don’t check every box, your unique potential and willingness to learn could set you apart. What’s in it for You ? Attractive salary and a competitive benefits package to reward your expertise and contributions Tech equipment: Get the tools you need to succeed, including the latest technology to support your work Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment Grow and develop: Gain hands-on experience and structured training through our PayTech University , designed to accelerate your career and help you reach your full potential Life and Culture at Nexi Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page . Diversity and Inclusion Commitment At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed. Next starts with you, everyday At Nexi, our next idea, our next innovation, starts with you. Join us today.