Care Coordinator

About Plume: Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose. About the Role: At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patient's first point of contact. You ensure excellent patient care and satisfaction within a fully remote, telehealth environment, reporting directly to our Care Coordinator Manager. This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie. Responsibilities: Answer current and prospective patient questions. Triage inquiries to the appropriate medical staff across multiple platforms. Ensure accurate data flow across platforms. Troubleshoot patient technical problems within the internal dashboard system. Help support our members' labs, pharmacy, and other resource needs. Assist members with vulnerable mental health through safety planning and intervention. Must-Haves: A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care. 2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service. Great attention to detail in addition to data management and data entry skills. Respectful and empathetic written and verbal communication. Basic computer skills and comfort with learning new computer systems. Comfortable interfacing with patients and colleagues within a fully remote environment. Compensation: $60,000 Annual Salary We are thrilled to open this Care Coordinator role and expect 500+ applications. While we appreciate your enthusiasm, please do not contact the care team regarding your application. The recruiter will be the primary point of contact. Applications for this role will no longer be accepted after August 4th. Qualified applicants may be interviewed before the deadline. All Full-Time Employees are Eligible for: • Ground-Floor Equity (Series B) • Free Medical, Dental, and Vision on the first of the month after you start full-time work • Unlimited PTO • 11 paid holidays and company shut-down for a week in December • 401(k) • Free Plume and BetterHelp Subscriptions Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators. At Plume, we structure our compensation to reflect cost-of-living differences across regions. Our salary tiers are based on the cost of living relative to the national average. We use these tiers to maintain fair and competitive compensation across all locations. Tier placement will be discussed during the offer stage. Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position. Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role. Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care! Please be aware that employment scams are on the rise. Plume will only contact candidates using an official "@getplume.co" email address. Plume does not conduct interviews via email and will never request banking information through text or email. Please protect your information! We’re so grateful for your interest in joining our team! To help us keep our operations running smoothly and ensure fair consideration for all candidates, we kindly ask that you refrain from reaching out to staff members directly regarding open roles.