Care Coordinator

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Care Coordinator to join our growing team.

Job Summary:

The Care Coordinator supports care management program delivery by conducting outreach, assisting enrollees with care coordination needs, and promoting healthy lifestyle choices to help reduce the short and long-term effects of chronic illnesses. This position collaborates with interdisciplinary teams to support quality care, appropriate service coordination, and positive health outcomes.

Position Details:

• Work Schedule: Must be available to work a shift between 7:00 AM and 7:00 PM Pacific Time, Monday through Friday. Currently hiring for 10:00 AM to 7:00 PM Pacific Time coverage.

• Location: Remote within the State of Oregon, with up to 5 to 10% travel to the Tualatin office based on business needs.

Responsibilities:

• Responsible for inbound and outbound calls.
• Ensures the responsible delivery of comprehensive services to enrollees.
• Conducts general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
• Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
• Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications, Knowledge, and Experience

• Associate’s degree in a health-related field and/or medical assistant training

• 4+ years of care coordination experience (preferably in a field environment)

• 2+ years of clinical experience (preferably in field-based service delivery)

Preferred Qualifications

• 1+ years of telephonic outreach or call center experience

• Bilingual proficiency in Spanish strongly preferred

• Experience with commercial health plans, Medicare, Medicaid, or other public sector healthcare programs

• Knowledge of care management principles, ethics, service delivery standards, and customer service best practices

• Knowledge of medical terminology

• Knowledge of regulatory and accreditation standards

• Strong written and verbal communication skills, including proficiency in field and telephonic interviewing techniques

• Strong computer skills, including care management applications, web-based platforms, and Microsoft Office applications such as Word, Excel, and Access

• Strong organizational and prioritization skills

• Strong critical-thinking and analytical skills, with the ability to interpret real-time and historical information to make informed decisions and achieve operational objectives

• Ability to receive and apply verbal and written feedback professionally to support performance and productivity improvements

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Pay Range

USD $23.50 - USD $28.00 /Hr.