Care Manager

Care Manager – Support at Home & NDIS

Join Tulip Care Network and make a meaningful difference in people’s lives.

At Tulip Care Network, we’re committed to helping people live with greater choice, independence and wellbeing at home and in their communities. Tulip Care Network is a growing organisation is looking for a passionate inidvidual who is committed to do good for our community and has potentials to grow professionally with us. We’re looking for a caring, organised and person-centred Care Manager to coordinate high-quality services for clients across our Support at Home and NDIS programs.

The Care Manager at Tulip Care Network is a full-time role responsible for coordinating and overseeing care plans for older adults to ensure their needs are met holistically and safely. This hybrid position is based in Vermont South, VIC, with flexibility to work from home for portions of the role. You’ll work closely with clients, families, support workers and the wider Tulip Care Network team to make sure each person receives the right support for their needs and goals. You’ll help coordinate services, maintain care plans and monitor service delivery, building trusted relationships along the way. The purpose of this role is to provide assistance to ensure day-to-day efficiency with the overall aim of achieving business objectives.

Key Responsibilities

• Conduct client assessments and develop individualised care and support plans.
• Respond to client enquiries, concerns and issues in a timely and professional manner.
• Monitor care delivery to ensure services meet client needs and organisational standards.
• Review client progress notes and coordinate appropriate follow-up or corrective actions.
• Meet with prospective clients to explain Tulip Care Network’s services and the benefits of home care support.
• Manage and report incidents, hazards and risks in line with organisational policies and procedures.
• Liaise with clients and their nominated contacts to confirm service expectations and address concerns proactively.
• Work closely with the scheduling team to coordinate services that meet the needs of clients and support workers.
• Conduct performance reviews and provide ongoing feedback, guidance and support to your team.
• Build positive working relationships with clients, families, support workers and other stakeholders.
• Collaboration with internal teams, participating in training initiatives, and contributing to continuous improvement in aged care services are also key responsibilities.

About You

The ideal candidate will have:

• At least 3–5 years’ experience in the My Aged Care sector, including working with Home Care Packages (HCP) and Support at Home (SAH) services.
• Strong knowledge of the Aged Care Quality Standards, HCP and SAH funding, and care management and NDIS (would be preferrable)
• Clinical experience, which is highly regarded.
• Demonstrated experience managing government-funded packages, using community resources and applying relevant aged care legislation.
• Confidence using aged care portals and care management systems, including My Aged Care.
• A relevant tertiary qualification in Nursing, Social Work, Allied Health, Aged Care or a related field.
• A current Police Check issued within the last six months.
• Full working rights in Australia.
• An NDIS Worker Screening Check, preferred.

About us

Tulip Care Network is an organisation providing aged care and community health services. The role reports to the Managing Director and works across the Tulip Care Network Office on a hybrid basis, including on-site home and community visits and work from home arrangements. We offer work life balance where you would be having balanced case load for a FTE position.