Career Services Manager - West Orange County

Salary Range: $70,000.00 To $75,000.00 Annually GENERAL PURPOSE: Performs management and coordination of integrated services at CareerSource Central Florida One-Stop Career Center. The purpose of this position is to manage, direct, coordinate and review activities of the integrated teams at a specific Career Center, to meet state and federal performance requirements. The position requires knowledge of all programs, proven demonstrated leadership in managing cross functional teams, business acumen, and the ability to manage teams to effectively foster integrated services delivery to exceed business needs. ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Acts as champion for organizational values; establishes and maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values. Manages integrated operations of a center to ensure superior client experience while delivering various employment and training services to meet the objectives of local businesses. Effectively communicates operational performance expectations and customer relationship standards; is responsible for meeting or exceeding measurable operational goals and client needs-focused objectives. Maximizes employee productivity and effectiveness through leadership and coaching. Manages all personnel issues at the local center level; coordinates with HR and senior leadership as needed on problems or issues that involve hiring and/or disciplinary actions; Coordinates and/or conducts staff, management, and training meetings. Assists in establishing and enhancing CareerSource CF presence in the local market and developing strong community partnerships. Prepares reports and uses data to identify trends; works with senior leadership to mobilize staff to take action required to positively impact results. Understands the operational budget and is aware of the connection between service delivery strategies and the successful expenditure of funds for each line of business. Alerts leadership to possible shortfalls or overages. Works with staff and senior leadership to provide accommodations/access for permanently or temporarily disabled employees and clients. Ensures that all employees and clients are treated fairly according to anti-discrimination laws, rules and internal policies and procedures. Manages center’s internal and external complaints process according to established guidelines. Provides timely resolution status reports to senior leadership. Escalates issues to leadership when appropriate. Other tasks and duties as assigned SUPERVISION: Supervision Received - Work is performed under general direction with extensive latitude in the use of initiative and independent judgment. Supervision Performed - Manages a team of frontline leadership. MINIMUM QUALIFICATIONS: Bachelor’s Degree from an *accredited institution in business administration, social sciences or related discipline; supplemented by two (2) years’ experience in in program contract management; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination: High School Diploma or GED combined with at least six (6) years in workforce or related experience. Associates Degree or equivalent coursework from an accredited institution in a related field combined with at least four (4) years in workforce or related experience. Position is required to attain state required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually. Must be able to provide verification of the legal right to operate a vehicle in the State of Florida. *Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx PREFERRED QUALIFICATIONS: Advanced degree in related area from an accredited institution; experience in workforce development, negotiating contracts, economic development; Tier 2 Certification/CWDP. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of CareerSource Central Florida programs and services Knowledge of the community and labor market Skill in the use of Microsoft Office products (Word, Outlook, and Excel) Ability to read, analyze, interpret and understand oral and written communications, including common technical journals, financial reports, laws, regulations, policies, and legal documents Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community Ability to manage multiple priorities to ensure that deadlines are met Ability to lead and motivate others to achieve goals Ability to work in a fast paced and diverse environment Ability to analyze data to identify trends and mobilize staff to take action Ability to coordinate with internal and external partners in service delivery Ability to meet or exceed established performance goals and monitoring standards Ability to communicate effectively in English orally and in writing Models CareerSource Central Florida’s core values Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values Demonstrated strategic and innovation competencies STRATEGIC KNOWLEDGE, SKILLS, AND ABILITIES: ANALYTICAL Analyze and evaluate complex plans and strategies related to workforce, business, finance, agreements and/or public partnerships Skilled in market analysis, planning and feasibility Strong analytical skills and experience interpreting a strategic vision into an operational model Skill in examining, developing, reengineering, and recommending business and operational policies and procedures Ability to use critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Solid ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans COMMUNICATION Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies Skilled in consensus building and public speaking Ability to communicate effectively verbally in meetings, presentations or individually with staff; communicate effectively in writing Excellent interpersonal skills coupled with a demonstrated ability to relate to people at all levels; Strong relationship building with the ability to find common ground, build consensus and strengthen collaboration among stakeholders The ability to quickly establish credibility and serve as an advocate of the organization Utilize negotiation skills to advance the revenue options for the organization DECISIVE Ability to meet or exceed established performance goals and quality standards Ability to make timely decisions, and exhibit sound and accurate judgment that could lead to major community or organizational consequences Ability to oversee numerous projects and initiatives through direction and delegation Ability to successfully navigate in a dynamic, fast-paced, outcome-driven environment LEADERSHIP Ability to formulate and initiate policies and procedures that result in a highly effective workforce services of excellence system, with continuous eye towards quality improvements Ability to develop and interpret budgets, contracts, personnel and financial reports Ability to effectively manage staff in planning, decision-making, facilitating and process improvement Have leadership abilities including the ability to effectively work with community, staff, and peers Demonstrate organizational values in actions, words and attitude of Purpose-Driven, Innovation, Integrity and Fun Demonstrated commitment to values of diversity, inclusiveness, and empowerment Possesses a strong business acumen and commitment to service of CSCF staff and community Understand CSCF, the workforce development system and various programs operated by the organization Models CareerSource Central Florida’s core values Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values PROBLEM-SOLVING Ability to synthesize complex information, analyze data, and forecast trends related to CSCF workforce and the labor market it serves Ability to establish and maintain effective and cooperative working relationships with a diverse workforce and community TECHNICAL Extensive knowledge and experience in business and financial practices in either public, non-profit and/or private organizations, along with community program development experience Strong working knowledge of partnerships, revenue diversity strategies, and business models Knowledge of public administration principles and practices in Central Florida Ability to manage a budget effectively and efficiently within a department or division Provide project focused support to CSCF’s organizational strategic goals and objectives, such as preparing for key internal and external meetings and conducting the necessary follow-up Proficient in the use of technology, including Microsoft Office applications and web-based platforms PHYSICAL REQUIREMENTS: Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard. ENVIRONMENTAL REQUIREMENTS: This position has a hybrid work schedule that combines remote work and in-office work based on business needs.Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. SENSORY REQUIREMENTS: Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability. This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change. CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.