Carrier Operations Representative

About Us Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission. Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth. Job Description This is a remote position. Looking to grow your career in logistics and support a dynamic sales team? Join us, where collaboration, respect, and entrepreneurship drive everything we do. •Carrier Relationship Management: Build and maintain relationships with existing and potential carriers, ensuring strong communication and trust •Issue Resolution: Work closely with the tracking team to address and resolve any issues or delays that arise during the shipment process in a timely manner. Identify recurring issues; work with carrier on corrective action plans and escalate to management relocate •Carrier Performance: Review carrier scorecard data, identify trends and determine root cause. Summarize findings and provide Dedicated Carrier Manager with detailed feedback prior to weekly carrier scorecard meetings. •Process Management: Develop and implement processes with carriers to ensure that daily operations run smoothly and all requirements are being satisfied •Trailer Pool Management: Assist management to ensure trailer availability exceed the s required thresholds and relocating displaced trailers as needed •Execute day to day carrier operations tasks such as carrier switches, accessorial requests, retenders, diversions, etc. •Carrier Watch list & Settlement: Ensure all loads are closed out with proper documentation to prevent delays in payment to carrier. Requirements 1+ years of experience as Carrier Sales Rep or related Strong communication and organizational skills Detail-oriented with a solution-focused mindset Familiarity with carrier networks and logistics processes Benefits Work from home. ⏱️ Schedule: Operational availability for different options We provide you with the equipment.