Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function:

The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.

This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.

Major Duties and Responsibilities:

Executive-Level Service Delivery & Ownership

• Serve as the primary point of accountability and strategic advisor for executive relocations
• Independently manage the full relocation lifecycle
• Deliver a white-glove, highly personalized experience
• Maintain a reduced, curated caseload for exceptional service quality

Project Management & Coordination

• Act as project manager (timelines, risks, deliverables)
• Lead cross-functional teams and suppliers
• Proactively resolve issues and mitigate risks
• Streamline processes to reduce client effort

Client & Executive Engagement

• Build trusted advisor relationships with executive clients
• Provide 24/7 accessibility and guidance
• Simplify complex processes into executive-ready insights
• Lead needs assessments and policy navigation

Supplier & Stakeholder Management

• Orchestrate supplier performance and accountability
• Conduct regular touchpoints to ensure alignment
• Eliminate duplication and enhance coordination
• Strengthen internal and external partnerships

Strategic Thinking & Value Creation

• Demonstrate expertise in global mobility and services
• Identify value-added opportunities and cross-selling
• Contribute to continuous improvement initiatives
• Participate in strategic projects and client presentations

Operational Excellence

• Ensure data accuracy and system integrity
• Track and communicate policy updates
• Support reporting with timely, accurate inputs
• Manage multiple high-priority relocations

Critical Selection Criteria:

• Proven ability to exceed high-touch executive expectations
• Advanced project management and independent ownership
• Strong executive presence and communication skills
• Strategic thinking and decision-making ability
• High accountability with minimal oversight
• Cross-functional leadership and influence
• Strong organization and attention to detail
• Cultural awareness and global mindset
• Proactive, innovative, and resourceful
• High discretion and emotional intelligence

Qualifications / Selection Criteria:

• 2+ years of international relocation experience
• Ability to provide 24/7 support
• Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment
• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority