Case Management Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview:

The purpose of the PRIME contract is to provide community-based, culturally responsive, and linguistically appropriate services that support refugees in gaining and using the knowledge and skills necessary to thrive in their new communities, connect to existing services and resources, promote health and well-being, and empower them to achieve successful integration, mobility, and long-term self-sufficiency in Washington State.

The Case Management Specialist provides direct service support to vulnerable populations, including single-headed households, survivors of domestic and gender-based violence, older refugees, and youth. The specialist is responsible for completing administrative work related to the services provided. The specialist works closely with staff and clients to ensure timely, effective services that promote autonomy, empowerment, and long-term stability.

Major Responsibilities:

Responsibilities include, but are not limited to:

Case Management

• Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant-centered service plans with clear objectives and timelines. Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements, counting each active participant once per quarter and excluding outcomes resulting solely from in-house services.
• Report outcomes according to standards, counting each active participant once per quarter and excluding results from in-house services only.

Resource Navigation

• Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems to promote greater self-sufficiency.
• Accurately document all participant interactions in the designated data management system, including the date of service, staff member involved, and services provided.

Workshops

• Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops on preapproved topics by the contractor.
• Help create flyers, outreach materials and workshop materials.
• Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
• Collect necessary documentation from clients attending the workshop.

Compliance and Learning

• Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
• Participate in team meetings, training, and case conferences to remain informed on best practices.
• Attend all PRIME-required training and apply content in client services.
• Maintain accurate documentation of all client services.

Other

• Perform other duties as assigned.

Key Working Relationships:

Position Reports to: Resettlement Manager

Position Supervises: N/A

Other Internal and/or external contacts:

Internal: other IRC Seattle and Seattle program teams, IRC Seattle Finance and Operations teams,

External: Public Health, HopeLink, HealthPoint, DSHS, Social Security Administration, USCIS

Job Requirements:

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• One to two years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
• Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
• Strong communications skills, both oral and written, are required for this role.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

• Standard, professional office environment; hybrid remote, office, and field work. Requires at least 2 days in the office.
• May require occasional weekend and /or evening work

Compensation: (Pay Rate: $28 - $29.5/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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