Case Manager

Posted Sunday 2 August 2026 at 2:00 pm | Expires Monday 17 August 2026 at 1:59 pm OUR PURPOSE IS ‘TO PROTECT’ WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Case Manager Fixed-term Full-time opportunity for parental leave coverage (until December 2026) Based in Woonona with Hybrid work arrangements WFH flexibility available after training period is complete About the role: We are currently seeking a proactive Case Manager to cover a period of parental leave until December 2026. You will be responsible for managing all aspects of claims management in line with legislation and business rules. With your exceptional customer service and organisational skills, you will effectively manage a caseload of 40-50 claims in collaboration with internal and external stakeholders . The purpose of your role is to support injured workers by monitoring their recovery with the end goal to return to work in a timely and sustainable manner. Your main responsibilities include: Proactively handle all aspects of claims management in alignment with legislation and business rules Collaborate with internal and external stakeholders to develop claims strategies Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues Deliver exceptional customer service and maintain high organisational standards About you: Your education, experience and skills will include: Experience in claims management Minimum 1-2 years Workers Compensation experience Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel An ability to work effectively with a range of internal and external stakeholders Sound organisational skills and ability to prioritise a high workload Excellent written and verbal communication and interpersonal skills Understanding of medical terminology What we offer: Friendly and supportive team culture 7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading 18 days personal leave & 3 days family and emergency leave Onsite Parking available Superannuation co-contribution scheme Professional Development days Reward and Recognition program to celebrate your success Retailer discounts through Smart Spending App Access to Employee Assistance Program and novated leasing About us: Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers. To learn more about Coal Services, visit us at https://www.coalservices.com.au/ Important information re: your application Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts Successful applicants will be require d to complete a background check (including criminal history and references) prior to commencement of employment We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us Please submit your cover letter and resume by 17 August 2026. Applications may be shortlisted and progressed prior to the closing date.