Case Manager
Scottish Government RecruitmentLooking for a role where your decisions make a real difference?
We're seeking motivated and detail-focused Delivery Case Managers to join our operational delivery teams and play a vital role in delivering an efficient, fair, and trusted insolvency service across Scotland.
In this dynamic and rewarding position, you'll adjudicate on a diverse portfolio of bankruptcy, DAS and Trust Deed applications, manage a portfolio of bankruptcy cases from application through to completion or supervise the performance of private trustees in the role as trustee in Trust Deeds and Bankruptcy. Every case is unique, offering the opportunity to analyse complex information, apply legislation, make informed decisions, and help ensure the insolvency process operates effectively for all parties involved.
Working at the heart of our operations, you'll collaborate with debtors, creditors, insolvency practitioners, and colleagues across the organisation, balancing excellent customer service with professional judgement and a strong commitment to accuracy and compliance.
Responsibilities
- Managing and progressing bankruptcy cases from application through to closure, ensuring robust case assessment, due diligence, compliance with Scottish insolvency legislation, and alignment with organisational priorities.
Adjudicate a diverse portfolio of bankruptcy, Debt Arrangement Scheme (DAS), and Trust Deed applications, assessing eligibility, reviewing supporting evidence, and making informed decisions in accordance with legislation, policy, and operational guidance.
Monitor and supervise the performance of private trustees acting in Protected Trust Deeds and bankruptcy cases, undertaking monitoring and compliance activities, reviewing case administration, and taking appropriate action to ensure statutory obligations, regulatory standards, and expected levels of service are maintained.
Exercising sound judgement and decision-making to assess complex case information, apply legislative requirements, and deliver high-quality casework outcomes that support operational and statutory objectives.
- Delivering against performance targets while maintaining high standards of accuracy, efficiency and customer service for debtors, creditors, insolvency practitioners and other stakeholders.
- Taking ownership of case enquiries and issues, managing them effectively from receipt through to resolution in line with service standards, policies and statutory timescales.
- Developing and maintaining positive working relationships with internal colleagues and external stakeholders to support the effective administration of all debt products and the delivery of a trusted, professional service.
Provide line management, coaching and support to A Band colleagues, overseeing performance, workload allocation, attendance and development to ensure the delivery of high-quality casework and achievement of operational targets.
Experience
Experience of interpreting and applying legislation, policies, and procedures to make accurate, evidence-based decisions, particularly in situations involving complex or sensitive case circumstances.
Experience of managing a varied caseload and competing priorities, delivering high-quality outcomes within prescribed timescales while maintaining accuracy, attention to detail, and compliance with service standards.
Key behaviours
- Making effective decisions – Level 2
- Communicating and Influencing – Level 2
- Delivering at Pace – Level 2
- Changing and Improving – Level 2
Find out more about Success Profiles Behaviours, here
How to apply
Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.
If invited for further assessment, this will consist of an interview and a presentation.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Assessments are scheduled for Mid-Late October, however this may be subject to change.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
Skilled Worker Sponsorship not being offered
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
This post is open to Internal Scottish Government candidates and Common Citizenship organisations only.
Please apply by 23:59 - 06/10/26