Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation Should be able to create all MI reporting on time along with monthly creations of SLA data. Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits. Payment processing as per request received with utmost accuracy Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe. Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to Company Policies and Procedures Understanding of bank reconciliation, open items, debit & credit clear understanding. Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Good communication both written and verbal Good knowledge of collections strategy and client management experience during call Knowledge of multiple ERP systems will be an added advantage. Good decision-making skill. Committed to achieving specific objectives and takes ownership for accomplishing them. Graduate in accounts. B. Com Hons is preferred Minimum 3 years to 6 years of experience in an international OTC and R2R process from Retail industry System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline, Aurum and HSBC Banking platform will be and added advantage