Casino Promotions and Operations Manager

We are innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

Established in 2013, with an office in Sofia, Bulgaria, our growing global team of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

We are looking for responsible Casino Promotions and Operations Manager who will be responsible for the end-to-end life cycle of online Casino promotions and the strategic implementation of the games release plan. This role focuses on converting new players and retaining existing ones through innovative campaigns and a fresh, data-driven approach to game launches.

RESPONSIBILITIES:

• Promotion Lifecycle Management: Preparing, planning, and executing monthly promotions in close coordination with the Head of Casino.

• Games Release Coordination: Managing the games release roadmap by working directly with third-party game suppliers and internal technical teams to ensure timely and successful launches.

• Supplier Relations: Serving as the primary point of contact for external game providers to coordinate exclusive content, network tournaments, and marketing assets.

• Technical Configuration: Configuring all bonuses, campaign mechanics, and game settings required to execute the monthly promotional and release plans.

• Quality Assurance: Testing and QAing all bonuses, game integrations, and marketing materials to ensure a high level of accuracy and a seamless player experience.

• Data Analysis & Optimization: Executing promotional payouts while analyzing data accuracy and campaign performance to suggest strategic improvements.

• Operational Integration: Gaining a deep understanding of all internal marketing and back- office tools to utilize them for maximum promotional impact.

• Cross-Functional Communication: Supporting and communicating efficiently with internal stakeholders, particularly CRM and Customer Service (CS), regarding upcoming promotions and new game features.

REQUIREMENTS:

• Data-Oriented: Strong analytical skills and experience with data segmentation to drive promotional strategy.
• Team Player & Cultural Fit: While highly self-driven, this person must be a dedicated team member who is happy to assist others and proactively support the team to create a positive, high-performing environment.
• Product Knowledge: Deep understanding of online gaming bonuses, reward systems, and promotion mechanics.
• Self-Driven Attitude: Highly motivated with the ability to take initiative and work independently on complex projects.
• Creativity: A source of fresh ideas for new promotional concepts and player engagement strategies.
• Detail-Oriented: Exceptional attention to detail and the ability to meet tight deadlines in a fast-paced environment.
• Communication: Strong organizational and interpersonal skills for managing internal stakeholders and external suppliers.
• Adaptability: Flexibility and the ability to multitask across various promotional projects.

WHAT WE OFFER:

Work-Life Balance:

• 32 days of paid annual leave.
• An additional vacation day to celebrate your birthday.
• Flexible work options: remote, hybrid, or on-site.

Workplace & Social Environment:

• Team-building activities.

Career Growth & Development:

• Opportunities for professional growth and career advancement within the company.

If you are interested in this opportunity, please send your resume in English along with a couple of sentences on why you want to join us on this position.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.