Catering Sales CSR

Job Description This is a remote position. We are looking for a full-time remote Customer Success and Sales Associate for our client. Our client is a fast-growing Hawaiian-Asian fusion restaurant brand focused on premium poké. They need a hands-on, execution-focused associate whose primary job is making every catering order run flawlessly and keeping customers and general managers delighted. This is a freelance contract (remote) with potential to extend. This is a full-time, contractual, freelancer position for a trial period of 3 months while working at home. If you are a highly motivated and detail-oriented individual with experience and qualified based on the criteria below, we encourage you to apply. Upon successful completion of the evaluation period, the contractor's performance will be reviewed, potentially leading to a contract renewal that may include a benefits package. Job Description Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery. Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders. Communicate proactively with GMs to confirm order details and resolve on-site issues. Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved. Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions). Conduct post-order follow-ups to gather feedback and identify improvement opportunities. Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders. Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly. Flag and escalate customer or GM-reported issues to the manager with recommended next steps. Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable. Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities). Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task). Enter and edit catering orders in the CRM/DB as needed. Any other miscellaneous duties and responsibilities related to the above. Requirements EDUCATION AND EXPERIENCE Bachelor’s degree of any 4-year course. 2+ years of proven customer service or voice role experience and in SALES F&B /catering /restaurant experience strongly preferred. SKILLS AND TECHNICAL REQUIREMENTS Willing to be trained and is a fast learner. Comfortable with US Pacific Time schedule (Mon–Fri, 7:00 AM–4:00 PM PT). Clear, professional spoken and written English. Has initiative and knows how to escalate issues to key stakeholders. Strong attention to detail, CRM discipline, and escalation judgment. Ability to work independently and collaborate with managers and GMs. REQUIREMENTS FOR REMOTE WORK Eligible to legally work as a remote freelancer or contractor based in the Philippines. Natural-born Filipino citizen or Foreigner with a working VISA or permit to legally work in the Philippines. Has own computer or laptop capable of handling the rigorous demands of work and a preferred multi-monitor setup for efficient spreadsheet workflows. Has a fast and reliable internet connection at home (at least 200-300 MBPS) Has a quiet and distraction free work environment at home. Willing to work in graveyard shifts or changing shift US schedules. Hours of Work Work from home. Full-time freelancer, contractual position Mon–Fri, 7:00 AM–4:00 PM Pacific Time USA (8 hours/day, 1 hour break). 8 hours guaranteed shift per work day With 1 hour daily “lunch break” (unpaid) US Holidays off and unpaid Any overtime needs to be pre-approved by the client Benefits COMPENSATION: $6per hour GROSS rate TAXATION: As per Philippine Bureau of Internal Revenue (BIR) regulations, professional fees for self-employed individuals are subject to a 5% or 10% Expanded Withholding Tax (EWT) . The final tax will be calculated based on the freelancer's submission of a valid Certificate of Registration (COR) as self-employed . CONTRACT: This is a 3-month long freelancing trial contract (full-time) that can be done remotely at home with a computer and a fast and reliable internet connection. There are no benefits for Freelancers during the evaluation period. POSSIBLE RENEWAL: However, if the Client decides to renew the contract there may be certain benefits such as paid sick leaves, paid vacation leaves, HMO health insurance and 13th month pay. These are not guaranteed and everything will depend on performance and client discretion REPORTING TO: Although you will be reporting directly to the designated manager from our client, you will also be reporting to and will be supervised by Big Ideas Social Media Inc, who is the consultant and service provider (Agency) of the US business. Big Ideas will be the ones to provide your compensation and other HR and administrative needs locally. LEGAL STATUS: You will be classified as “Self-Employed” when it concerns legality and taxation. You will not be considered an employee of our Client or Big Ideas Philippines but instead, you will be a self-employed freelance professional. SCREENING AND VETTING PROCESS: We use AI tools to assist our team with initial application reviews and resume screening. These tools are strictly supportive; human judgment is at the core of our process, and all final hiring decisions are made by people. For information regarding your data privacy, please contact us.