CENTER SERVICE DIRECTOR

Salary: $122,000 - $135,000 annually Lead Integrated Care. Drive Outcomes. Make an Impact. At CenterLight Healthcare PACE, our mission is simple: help older adults live safely and independently in their communities while receiving the highest quality care possible. We're seeking a dynamic healthcare leader to serve as our Center Service Director (CSD), overseeing interdisciplinary care delivery, center operations, participant outcomes, and clinical performance at one of our PACE centers. This is an opportunity to lead a multidisciplinary team, influence strategic decision-making, and drive meaningful outcomes for a vulnerable and deserving population. What You'll Do Lead Care Delivery Operations Oversee daily operations of the Interdisciplinary Team (IDT) and all center-based clinical services. Ensure coordinated, participant-centered care across the Day Health Center, Diagnostic & Treatment Center, Home Care Services, and community settings. Partner with clinical and operational leaders to improve participant outcomes, satisfaction, and quality performance. Balance staffing resources and ensure effective team coverage across departments. Drive Quality & Regulatory Excellence Lead quality improvement initiatives and support CMS, NYSDOH, PACE, LHCSA, and Article 28 compliance efforts. Oversee incident investigations, grievance resolution, and corrective action plans. Ensure documentation, care plans, and participant records meet organizational and regulatory standards. Lead survey readiness activities and regulatory audits. Manage Performance & Outcomes Monitor key performance indicators including hospital admissions, nursing home admissions, enrollment/disenrollment trends, utilization management, quality benchmarks, budget performance, and participant satisfaction. Develop strategies that reduce avoidable hospitalizations and improve care transitions. Promote effective utilization of PACE services and resources. Lead & Develop Teams Provide leadership, coaching, mentoring, and accountability for managers and interdisciplinary staff. Foster a culture of collaboration, innovation, service excellence, and continuous improvement. Support professional development and succession planning efforts. Some flexibility and occasional weekend or on-call support may be required. What We're Looking For Required Qualifications Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, or a related field. Minimum three (3) years of healthcare leadership experience in a management capacity. Supervisory and team leadership experience. Experience managing clinical operations, healthcare services, or interdisciplinary care teams. Strong operational, analytical, and problem-solving skills. Excellent communication and relationship-building abilities. Customer service focused mindset. Preferred Qualifications Experience within PACE, managed care, long-term care, home care, or healthcare operations. Experience serving frail, elderly, or medically complex populations. Bilingual language skills. Why Join CenterLight Healthcare PACE? Work-Life Balance Monday-Friday schedule (8:30 AM – 5:30 PM) Hybrid work schedule with one remote workday per week after successful completion of training 28 Paid Time Off (PTO) days annually 9 Paid Holidays 403(b) Retirement Plan with employer contributions Transit and commuter benefits Flexible Spending Accounts (FSA) Health Savings Account (HSA) and Health Reimbursement Account (HRA) options Medical, Dental, and Vision Coverage Employee Assistance Program (EAP) Gym reimbursement up to $400 annually Tuition reimbursement up to $5,250 annually Leadership development opportunities Relias learning platform with continuing education resources Purpose-Driven Work Every decision you make directly impacts the lives of older adults and their families. Work alongside dedicated professionals committed to helping participants remain independent, healthy, and connected to their communities. About CenterLight Healthcare PACE CenterLight Healthcare PACE is one of New York's largest Programs of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical, social, behavioral health, rehabilitation, and long-term care services to older adults throughout the New York metropolitan area. Our interdisciplinary model allows participants to receive coordinated, personalized care while remaining safely in their homes and communities. Join us and help redefine what aging well looks like! Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $122,000.00 - $135,000.00