Central Quality Reviewer

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

The Central Quality Reviewer (CQR) is responsible for delivering defined requirements and meeting company strategic objectives. The CQR provides data oversight for Signant Health Rater Training, Endpoint Reliability, and Quality Assurance programs. The CQR will provide clinical analysis for psychiatric and cognitive scales used as study endpoints to detect the degree of administration and scoring calibration to standard training principles and best practice.

The CQR will provide email and telephone remediation to investigators and study staff as needed to recalibrate to study standards. The CQR may interview study participants or provide independent scoring of endpoint scales on submitted audio or video files. This role requires deep expertise in psychiatric assessments, including Major Depressive Disorder (MDD) and cognitive/dementia rating scales, with the ability to assess both protocol adherence and rater calibration across diverse populations and clinical indications.

Key Accountabilities

• Conducts all activities in full accordance with Good Clinical Practice guidelines.
• Contributes to training, calibration exercises, and quality control procedures for respective projects assigned.
• Evaluates data submitted in accordance with Rater Training Program (e.g., Interview Skills) and Endpoint Reliability programs and contacts raters to gather additional information and provide feedback.
• Ensures consistency of review and remediation process and resolves ambiguities in collaboration with study team and other stakeholders.
• May interview subjects and/or informants according to scale and protocol specifications; may provide independent scoring data based on review of audio and video files.
• Monitors and conducts quality review of internal and external CQRs' activities by reviewing both the data and documentation entered as indicators of their performance.
• Works with clinical team to ensure study start-up is completed for the program, including development of materials for CQR onboarding, training, and quality assurance.
• Proactively identifies and escalates potential issues appropriately.
• Supports development of site relationships to ensure that site staff are trained and calibrated to study-specific and universal standards.
• Communicates with investigational site staff providing feedback and instruction as needed, in English and Spanish.

Knowledge, Skills & Attributes

Essential:

• Master's Degree, M.D., Ph.D., Psy.D., or Pharm.D. in healthcare-related field with one year of clinical experience that includes administration of psychiatric and/or cognitive scales, OR Bachelor's degree or RN with 2+ years of clinical experience including administration of psychiatric and/or cognitive scales. Clinical experience must include demonstrated expertise with psychiatric assessments (particularly depression and anxiety rating scales) and cognitive/dementia assessments.
• Fluency in Spanish (written and verbal) required to provide investigator remediation and training across Spanish-speaking study sites and populations.
• Deep knowledge of psychiatric and/or cognitive scales, including but not limited to MDD assessments and dementia/cognitive decline rating instruments.
• Must be comfortable providing investigator and peer remediation with strong attention to detail.
• Demonstrated strong analytical, organizational, and creative problem-solving skills.
• Basic knowledge of statistics; able to work with and interpret data and numbers.
• Excellent problem and/or dispute resolution skills.
• Excellent written, time management, communications, decision-making, human relations, and organizational skills. Must be comfortable working in a virtual, remote environment with individuals from diverse countries, languages, and cultures.

Why Signant Health?

At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.

We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo.

If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all new hires are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.

Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.