Centralized Dispatch Manager

Centralized Dispatch Manager - Florida Market Preferred Locations - South Florida I. Job Summary This manager level position manages the day-to-day operations of centralized dispatch. This position ensures success by establishing and maintaining performance and efficiency metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational improvement opportunities with the sales, customers, experience and operations functions to maintain a high level of customer satisfaction. This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week. II. Essential Duties and Responsibilities Manages the day-to-day operations of centralized dispatch. Assists in meeting the Area’s efficiency goals for all lines of business. Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall. Maintains and understands Service Machine standards. Delivers verbal and written disciplinary action to employees when necessary. Conducts performance reviews for employees using the standard process and other appropriate performance management tools. Recruits, selects, hires and ensures training of dispatch employees. Performs other duties as assigned. III. Qualifications A. Required Qualifications Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience. 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry and 2 years of supervisory or management experience (in addition to education requirement). B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.