At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.
POSITION SUMMARY
The Centralized Leasing Consultant is a remote, production-focused role responsible for managing high-volume prospect, applicant, and resident communications across the affordable housing portfolio. This position serves as the primary point of contact for prospective residents during the initial inquiry, application, and recertification phases, ensuring all leasing and recertification activity complies with LIHTC, HUD/Section 8, and fair housing regulations. The Centralized Leasing Consultant works in partnership with onsite teams to deliver a seamless leasing experience while maintaining speed, accuracy, and compliance in all documentation and processing activities.
KEY RESPONSIBILITIES
Leasing
Respond to and follow up with prospects, applicants, and residents via phone, email, text message, chat, and other communication channels.
Prequalify prospects by gathering move-in timeline, unit size preferences, and program eligibility information, providing accurate information regarding availability, pricing, program requirements, qualification standards, and application procedures.
Schedule tours and coordinate with onsite teams for property showings.
Execute structured workflows to convert prospects to applicants, maintaining consistent touchpoints via phone, email, and text.
Maintain accurate records, notes, communication logs, and status updates within company systems.
Application & Certification Processing
Assist applicants and residents with completing applications and understanding required documentation. Collect, review, and organize documentation for completeness and accuracy.
Process high volumes of applications and recertifications with accuracy and attention to detail.
Verify income, assets, employment, and rental history in accordance with program requirements and company guidelines.
Complete application corrections and follow up on missing or incomplete documentation.
Complete and submit Request for Tenancy Approval (RTA) packets using state-specific guides when applicable.
Follow up on HAP approval status with housing authorities.
Lease Preparation & Move-In Coordination
Confirm lease dates and coordinate move-in scheduling with applicants and onsite teams.
Confirm utility transfer and document verification.
Prepare lease documents and ensure accuracy of all terms and conditions.
Coordinate collection of deposits and move-in funds with onsite team.
QUALIFICATIONS & REQUIREMENTS
High school diploma or equivalent required.
Previous experience in property management, leasing, or a customer service-focused call center environment preferred.
Familiarity with LIHTC and/or HUD/Section 8 requirements strongly preferred; willingness to be trained required.
Experience with RealPage/OneSite, Yardi, Fortress, CRM platforms, or similar property management software preferred.
Fair Housing certification required within 7 days of employment.
Reliable high-speed internet connection and dedicated home office workspace required.
Ability to work independently in a remote work environment.
Ability to manage a high volume of tasks while maintaining accuracy and quality standards.
Strong computer and data entry skills.
CORE COMPETENCIES
Exceptional attention to detail in application processing, compliance documentation, and data entry.
Strong written and verbal communication skills with the ability to convert prospects remotely.
Production-oriented mindset with demonstrated ability to manage high-volume workloads.
Speed and accuracy in processing applications while maintaining compliance standards.
Self-motivated and able to work independently in a remote environment.
Outstanding organizational skills to manage multiple properties, prospects, applicants, and residents simultaneously.
Technical proficiency and ability to navigate multiple systems simultaneously.
Ability to balance speed, quality, and customer service.
Problem-solving abilities with a proactive approach to resolving issues.
Team-oriented with the ability to collaborate effectively with onsite teams and leadership.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Primarily remote position; dedicated home office workspace required.
Centralized Operations Department hours: Monday through Sunday, 8:00 a.m. to 8:00 p.m.
Extended computer use throughout the workday.
Regular use of phone, video conferencing, and office equipment.
Minimal travel required, up to 20%, for training or team meetings.
Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.