CEO's Right Hand

Virtual Assistant – Customer Support & Outreach

We’re looking for a proactive and reliable Virtual Assistant to support us with our day-to-day operations.

This is a hands-on role for someone organized, responsive, comfortable communicating with customers and prospects, and able to handle a variety of tasks throughout the day.

What you’ll be doing

Your responsibilities will include:

• Managing and replying to emails and shared inboxes
• Answering customer questions and providing basic customer support
• Following up with prospects and clients
• Helping with outbound outreach through email, LinkedIn and other channels
• Making occasional calls to prospects, customers or partners
• Scheduling calls, demos and interviews
• Coordinating calendars and appointments
• Keeping track of conversations and making sure no follow-up is missed
• Updating CRM, spreadsheets and internal tools
• Helping the team with research and simple administrative tasks
• Supporting the founders and team with various day-to-day operational tasks

The role is varied, so we’re looking for someone comfortable switching between customer support, outreach, organization and general assistance.

What we’re looking for

• Excellent written and spoken English and Spanish
• Strong communication skills
• Very organized and detail-oriented
• Comfortable speaking with people on calls
• Fast and responsive during working hours
• Able to work independently and take initiative
• Comfortable using tools such as Gmail, Slack, Google Calendar, spreadsheets and CRMs
• Previous experience as a Virtual Assistant, SDR, Customer Support Representative or Operations Assistant is a plus

What matters most

We don’t expect you to know everything from day one.

We’re mainly looking for someone who is reliable, resourceful, proactive and easy to work with.

When something needs to be done, we want someone who can understand the task, figure things out and move it forward without requiring constant supervision.

Role details

• Remote position
• Part-time or full-time depending on availability
• Long-term opportunity
• Flexible responsibilities depending on the needs of the team