Certified Medical Assistant - Remote Primary Care Coordinator

Pine Park Health is a value-based primary care practice revolutionizing healthcare for senior living community residents. We empower seniors to get healthy, stay healthy, and lead lives they love through a care model designed with everyone in mind — patients, families, community staff, providers, and payers. Our approach brings healthcare directly to seniors' homes, offering prevention, screening, chronic condition management, lab work, and diagnostic testing in the comfort of their apartments. With weekly community visits, our teams provide consistent care while collaborating closely with facility staff to address comprehensive health needs. We've eliminated unnecessary barriers to urgent care through same/next-day appointments, helping seniors avoid emergency rooms and hospitalizations where they risk exposure to additional health concerns. Today, over 185+ communities across Arizona, California, and Nevada trust Pine Park Health, and we're rapidly expanding our reach and impact. If you're mission-driven and passionate about transforming senior healthcare, this is your opportunity to make a meaningful difference! The Opportunity: The Patient Care Coordinator at Pine Park Health is the operational and relational backbone of our geriatric primary care team. This is a fully remote role — you can work from home while making a real, daily difference in the lives of older adults across California, Nevada, and Arizona. You will own care coordination for our geriatric patients — managing real-time communications, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. This is not a passive coordination role. You will be the first line of response — following clear protocols to triage, escalate, and close the loop without delay. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What you'll do: Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time Maintain accurate, compliant patient documentation within our EMR system Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment Participate in after-hours on-call rotation to support continuity of care Contribute to quality improvement initiatives and operational efficiency projects This role is a strong fit if you: Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes Take ownership of your work without needing close oversight Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it Take pride in documentation accuracy and communication follow-through even when no one is watching You'll thrive here if you: Find satisfaction in bringing order to complexity Care deeply about doing right by people who are vulnerable and counting on you Take ownership of your work without needing close oversight Want remote work that actually feels meaningful Qualifications: 2+ years of direct patient care experience in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar) Bachelor's degree strongly preferred Experience in healthcare coordination, patient services, or clinical operations Strong triage and prioritization skills in high-volume, real-time environments Proficiency with EMR/EHR systems and healthcare technology platforms Exceptional communication skills across diverse stakeholders — patients, families, physicians, and facility leadership Self-directed and accountable; able to work independently in a fully remote setting Reliable high-speed internet and a dedicated, private, HIPAA-compliant home workspace Must maintain good standing with OIG, CMS, and Federal Health Care Programs — no exclusions or debarments Benefits Tailored for You and Your Family: Comprehensive medical, dental, and vision insurance for you and your dependents Flexible spending accounts for health and dependent care 401(k) retirement plan Generous PTO and Sick Leave 8 weeks paid parental leave Monthly wellness allowance Monthly cell phone stipend Annual professional and personal development allowance Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.