Change Coordinator - Managed Services

Job Overview: The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption. The role acts as the central point of coordination between technical teams, service providers, customers. Key Responsibilities Responsibilities: · Review and validate submitted Requests for Change (RFCs) · Ensure all change records contain the required information and supporting documentation · Ensure classification and progress statuses are correct and maintained as per the change process · Maintain the Change Request backlog · Pursue CAB and customer approval requests · Challenge incomplete or inadequate change submissions · Identify scheduling conflicts and potential service impacts · Communicate approved change requests to stakeholders · Coordinate customer and internal notifications · Ensure key stakeholders are informed throughout the change lifecycle · Identify and populate the correct day rates for chargeable CRs · Escalate risks, issues, and scheduling conflicts promptly · Coordinate escalation activities during high-risk changes · Verify implementation outcomes and status updates · Confirm appropriate closure process is completed · Validate documentation updates are completed where required · Produce change management reports and KPIs · Monitor change success rates and change-related incidents · Identify trends and recommend process improvement Support audits and compliance reviews. Skills, Knowledge and Expertise Requirements: · Attention to detail · Risk awareness · Strong stakeholder management and communication skills · Excellent planning and organisation skills · Continual improvement mindset Desirable: · Knowledge of ITIL Change Enablement / Change Management practices · Experience working within IT Service Management environments · Understanding of risk management and service governance