Channel Manager

Channel Manager

Department: Brand Revenue & Operations
Reports To: Director of Brand Revenue & Operations
Location: Remote – India
Engagement Type: Full-Time Independent Contractor
Schedule: Monday–Friday, 2pm to 11pm IST
Compensation: Competitive, based on experience and qualifications

About Austin Bazaar

Austin Bazaar is a U.S.-based e-commerce retailer specializing in musical instruments, professional audio equipment, and accessories. We sell across Amazon, Walmart, eBay, Shopify, and other online marketplaces, working with leading brands and offering value-added product bundles.

We are seeking a highly analytical, results-driven Channel Manager to take ownership of our Walmart Marketplace and eBay businesses, with responsibility for driving revenue growth, improving profitability, optimizing marketplace performance, and identifying new growth opportunities.

This is a remote, full-time independent contractor opportunity for an experienced marketplace professional who thinks like a business owner, uses data to make decisions, and can independently identify and resolve operational challenges.

The successful candidate will work closely with Brand Management, Advertising, Content, Pricing, Inventory, Customer Engagement, Logistics, and leadership teams to achieve measurable business results.

📍To receive priority consideration, apply directly: https://austinbazaar.bamboohr.com/careers/49

Key Responsibilities

1. Marketplace Growth & Profitability

• Own the overall business performance, revenue growth, and profitability of Walmart Marketplace and eBay.
• Develop and execute strategies to increase sales, gross margin, conversion rates, and marketplace competitiveness.
• Monitor daily, weekly, and monthly performance against established KPIs.
• Identify opportunities to expand product assortment, improve category rankings, and increase marketplace revenue.
• Recommend promotions, pricing strategies, and product bundles that support profitable growth.
• Take ownership of marketplace performance issues and drive corrective actions through resolution.

2. Product Listings & Marketplace Optimization

• Ensure product listings are accurate, complete, competitive, and optimized for marketplace search and conversion.
• Monitor listing visibility, traffic, conversion rates, product rankings, and content quality.
• Coordinate with Content, Graphics, and Marketing teams to improve titles, descriptions, images, keywords, and product information.
• Oversee new product launches and ensure products are listed accurately and on schedule.
• Identify and resolve catalog errors, suppressed listings, pricing issues, and other marketplace-related problems.

3. Pricing, Inventory & Advertising

• Analyze competitor pricing and recommend strategies that balance competitiveness with profitability.
• Coordinate with Brand Managers and Inventory Operations to maintain appropriate inventory availability and reduce stockouts.
• Identify slow-moving products and recommend promotional, pricing, or bundling strategies.
• Collaborate with the Advertising team to evaluate campaign performance, advertising spend, ROAS, and growth opportunities.
• Support seasonal promotions and marketplace sales events.

4. Marketplace Operations & Account Health

• Monitor Walmart and eBay account performance, including cancellations, shipping performance, customer satisfaction, returns, and marketplace compliance.
• Coordinate with Customer Engagement, Logistics, and Fulfillment teams to resolve operational issues.
• Identify recurring performance problems and recommend process improvements.
• Maintain compliance with marketplace policies and performance requirements.
• Ensure timely resolution of issues affecting sales, customer experience, or account standing.

5. Reporting, Analysis & Process Improvement

• Develop and maintain marketplace performance reports and dashboards.
• Analyze revenue, profitability, product performance, inventory availability, and operational KPIs.
• Present findings and actionable recommendations to leadership.
• Identify opportunities to improve workflows through automation, AI tools, and process standardization.
• Collaborate across departments to implement improvements and monitor results.
• Maintain accurate reporting and clear documentation of performance initiatives.

Required Qualifications & Experience

• Minimum 3 years of hands-on experience managing major e-commerce marketplaces, including Amazon, Walmart, eBay, or comparable platforms.
• Demonstrated experience improving marketplace revenue, profitability, listings, pricing, and operational performance.
• Strong understanding of marketplace analytics, performance metrics, and seller account management.
• Advanced Microsoft Excel skills, including PivotTables, lookups, formulas, and data analysis.
• Experience using seller portals and marketplace reporting tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal English communication skills.
• Ability to work independently, manage multiple priorities, and take ownership of business outcomes.
• Ability to coordinate effectively with teams during U.S. Central Time business hours.
  

Preferred Qualifications

• Direct experience managing Walmart Marketplace and eBay Seller Hub is strongly preferred but not mandatory.
• Proven experience growing sales and profitability across multiple e-commerce marketplaces.
• Familiarity with marketplace management tools such as ChannelAdvisor (Rithum), Veeqo, Linnworks, or SellerActive.
• Experience with Tableau, Power BI, Looker Studio, or similar business intelligence platforms.
• Experience using AI and automation tools to improve marketplace reporting, analysis, and operational efficiency.
• Experience in e-commerce retail, consumer products, musical instruments, or related industries.
• Familiarity with SQL.
• Experience working with remote, cross-functional, or distributed teams.
• Bachelor's degree in Business, Marketing, E-commerce, Finance, Data Analytics, or a related field.

Key Performance Indicators

Success in this role will be evaluated based on agreed-upon business objectives, including:

• Revenue growth and channel profitability
• Gross margin performance
• Marketplace traffic and conversion rate improvements
• Advertising return on ad spend (ROAS)
• Product listing quality and new product launch performance
• Inventory availability and stockout reduction
• Buy Box performance, where applicable
• Customer satisfaction and marketplace account health
• Order defect rates and fulfillment performance
• Inventory turnover
• Timely identification and resolution of operational issues
• Improvements in reporting accuracy and operational efficiency

Independent Contractor Engagement

This opportunity is offered on an independent contractor basis and is not intended to establish an employment relationship with Austin Bazaar Incorporated.

The selected candidate will enter into a written independent contractor agreement outlining the scope of services, compensation, deliverables, performance expectations, and applicable contractual terms.

The contractor will generally be responsible for their own taxes and statutory obligations, subject to applicable law.

The engagement requires ongoing coordination with U.S.-based leadership and cross-functional teams during Central Time business hours. Specific service expectations and availability requirements will be established in the contractor agreement.

What We Offer

• A remote opportunity to provide services to a growing U.S. e-commerce company.
• Direct responsibility for the performance and growth of Walmart Marketplace and eBay.
• Opportunities to influence revenue growth, profitability, and operational improvements.
• Close collaboration with company leadership and experienced cross-functional teams.
• A results-oriented environment that values initiative, accountability, and independent problem-solving.
• Opportunities to contribute to marketplace expansion and process innovation.

Apply Now

If you are an analytical, results-driven marketplace professional who enjoys growing online sales channels, improving profitability, and solving operational challenges, we encourage you to apply.

Apply directly https://austinbazaar.bamboohr.com/careers/49