Chargé(e) de clientèle F/H

Responsabilités principales

• Être le principal point de contact pour les clients tout au long du parcours d’entretien et de réparation
• Gérez les demandes de service, les devis, les commandes et les activités de suivi pour assurer une expérience client exceptionnelle
• Collaborer étroitement avec les techniciens de service, les centres de réparation, les équipes logistiques et les autres parties prenantes internes pour résoudre les problèmes des clients
• Gérer les remontées des clients, y compris les réclamations liées aux produits et services, en assurant une résolution rapide et un suivi approprié
• Prendre en charge les exigences de qualité et de conformité dans un environnement MedTech hautement réglementé.
• Contribuer à l’amélioration des processus et aux initiatives d’amélioration continue
• Participer à des projets, à des améliorations du système et à des activités de test d’acceptation par l’utilisateur (UAT) pour aider à améliorer les outils et les processus que nous utilisons tous les jours.

Qualifications requises

• Diplôme d’études secondaires et 2+ ans d’expérience pertinente dans le service à la clientèle, les opérations, le soutien au service ou un environnement connexe
• Maîtrise professionnelle de l’anglais [Ajouter d’autres langues], tant à l’écrit qu’à l’oral
• Expérience de la gestion de plusieurs priorités tout en maintenant un haut niveau de précision et d’attention aux détails
• Maîtrise des applications Microsoft Office, notamment Outlook, Excel et Word.
• Expérience de travail dans le cadre de processus et de procédures établis dans un environnement opérationnel

Qualifications souhaitées

• Expérience de l’assistance aux clients dans les secteurs de la santé, de la technologie médicale, des sciences de la vie, de la fabrication ou d’autres secteurs réglementés
• Expérience de l’utilisation de systèmes de planification des ressources d’entreprise (ERP) ou de gestion de la relation client (CRM) tels que SAP ou Salesforce
• Maîtrise d’une autre langue européenne
• Expérience de la gestion d’escalades de clients ou de demandes complexes de clients
• Expérience de la participation à des initiatives, projets d’amélioration des processus ou à des activités de test d’acceptation par l’utilisateur (UAT)

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Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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